French Speaking Helpdesk Support Agent

5 hours ago

Athens, Attica, Greece Patrique Mercier Recruitment ES Full time

Join our dedicated team at Patrique Mercier Recruitment as a French Speaking Helpdesk Support Agent We are looking for passionate individuals who are eager to assist our French-speaking clients with exceptional customer service. If you're excited about problem-solving and enjoy helping others, this is the perfect opportunity for you

In this role, you will be the friendly voice our clients turn to for help with their technical inquiries. Your goal will be to troubleshoot issues efficiently and provide guidance, ensuring an excellent customer experience every time.

Key Responsibilities
  • Provide outstanding helpdesk support to French-speaking clients through various channels, including phone, email, and chat.
  • Identify and troubleshoot technical issues swiftly and accurately.
  • Educate clients about product features and best practices.
  • Document every customer interaction to help improve services.
  • Collaborate with a dynamic team to resolve customer issues effectively.
  • Engage in regular training to stay updated on latest product offerings and support techniques.
Requirements
  • Fluency in French (both written and spoken) is required.
  • Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
  • Excellent communication skills and a customer-centric approach.
  • Strong problem-solving abilities and a desire to learn.
  • Experience in customer service or helpdesk roles is advantageous.
  • A collaborative mindset with the ability to work well in a team.
  • Enthusiasm for technology and a proactive attitude towards client support.
  • Dedication to delivering high-quality customer service and a positive client experience
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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