Back Office Manager

2 weeks ago

Athens Metropolitan Area, Greece OQEMA Group Full time

We are versatile – With our 15,000 products, we supply almost every industry.

We are crisis-proof – chemicals are needed everywhere and at all times.

Our 1600 colleagues worldwide work passionately every day to make us what we are: one of the leading distribution companies for basic and specialty chemicals in Europe.

Do you have Qaracter and are you ready to take on responsibility and make a difference?

We are seeking a
Back Office Manager
to join our team in
Greece
. This is an excellent opportunity to be part of a dynamic environment where customer satisfaction and service excellence are top priorities.

Candidate Profile:

  • Strong communication skills in Greek and English (verbal & written); additional language(s) are an advantage.
  • Excellent knowledge of Microsoft Office (Excel, Word, Outlook) and ERP systems.
  • Work experience in a similar position.
  • Detail-oriented with efficiency in problem-solving.
  • Ability to handle multiple tasks simultaneously.
  • Customer-focused mindset with a proactive approach to resolving issues.
  • Team-oriented, open-minded, communicative, and flexible.

Key Duties & Responsibilities:

  • Handle customer inquiries and provide professional assistance via phone and email.
  • Process orders, returns, invoices, and exchanges efficiently while ensuring a smooth customer experience.
  • Maintain accurate records of customer and supplier transactions and interactions in the system.
  • Manage customers' credit control and ensure receivables are on time.
  • Handle and support logistics operations, safeguarding the best results for the customer.
  • Cooperate with the sales team and accounting department.

Benefits:

  • Competitive salary based on experience.
  • 14 salaries/ cell phone
  • Working hours: Monday to Friday/ 9am to 1pm (or) 10am to 2pm.
  • Opportunities for career development in a growing company.
  • Modern and friendly work environment in a dynamic industry.

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