Account Manager with German or Spanish
1 week ago
About the employer:
The company is a global firm specializing in customer service and customer experience management. It provides technological solutions and consulting services to help organizations improve customer interactions and operational efficiency. Operating internationally, it serves clients across various industries, assisting them in adapting to evolving market demands.
Responsibilities:
- Build value-driven relationships with new and existing customers to ensure their success with digital tools and solutions.
- Manage inbound sales inquiries via phone and email, providing tailored recommendations to meet customer needs.
- Drive up-sell and cross-sell opportunities by prioritizing high-potential accounts and presenting relevant products and services.
- Research customer contracts, purchasing history, and external sources (e.g., LinkedIn, ZoomInfo) to identify expansion opportunities.
- Manage the sales pipeline and provide regular updates on progress, forecasts, and strategy to leadership.
- Execute marketing-qualified leads within defined service level agreements (SLAs) to maximize revenue potential.
- Collaborate with product specialists and functional teams to deliver seamless customer experiences, including resolving subscription-related issues and organizing product demos.
- Maintain exceptional customer satisfaction levels (CSAT) while achieving and exceeding quarterly revenue targets.
Requirements:
- At least 1 year of experience in sales or account management
- Fluency in German or Spanish and English at a minimum C1 level.
- Strong communication and interpersonal skills, including exceptional written abilities.
- Proven ability to manage pipelines and work efficiently with CRM tools.
- Experience in a B2B environment and a proactive approach to identifying growth opportunities.
Our client offers:
- Supportive Leadership: Work under knowledgeable, encouraging, and present leaders who are committed to your success.
- Inclusive Environment: Be part of a diverse, community-driven organization that values teamwork and collaboration.
- Career Growth Opportunities: Unlock numerous learning and development opportunities to help you thrive professionally.
- Generous Vacation Policy: Enjoy 25 days of annual leave to recharge and maintain a healthy work-life balance.
- Modern Workspaces: Access excellent facilities during training and employee engagement activities at a convenient city-center location (Athens, near Kerameikos metro station).
- Relocation Assistance: Receive support for relocation, including reimbursement.
- Free Development Courses: Take advantage of complimentary career development programs to enhance your skills.
- Health & Wellness Programs: Enjoy private health and life insurance, with details provided during your onboarding.
- Community Engagement: Participate in events that give back to the community, contributing to meaningful causes.
- Recognition Programs: Be rewarded for your contributions through referral and recognition programs (details shared regularly via email).
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