Operations Learning

7 days ago

Thessaloniki, Central Macedonia, Greece Ikos Resorts Full time €30,000 - €50,000 per year

Your main purpose

Operations Training Development:
Collaborate with Resorts' management to create and update induction training content, aligning with new standards and innovative methods.

Training Planning and Facilitation:
Research and propose external training programs, organize annual training plans, and facilitate live or online sessions, including pre-opening induction training.

Knowledge Library Contribution:
Produce and edit content for the Ops Knowledge Library Project in collaboration with external providers.

Administrative Support:
Maintain training records, support internal communication campaigns and other activations, and handle procurement processes.

Support strategic projects within the team.

Being the point of connection between the different teams.

What will you bring?

Educational Background:
Bachelor's degree in Business Administration, Hospitality, Tourism, or related fields; additional certifications in Train the Trainer, adult education, or instructional design are a plus.

Language Skills:
Proficiency in Greek and English (spoken and written) is essential; Spanish language skills are considered an advantage.

Professional Experience:
Minimum of 3 years of operational experience in relevant fields (e.g., Front Office, F&B), with at least 1 year in a supervisory or managerial role.

Training Expertise:
Proven experience in delivering on-the-job training with excellent communication and presentation skills.

Technical Proficiency:
Advanced skills in technology, including online platforms, Microsoft 365 applications, and online surveys.

Organizational Abilities:
Strong organizational skills, attention to detail, and ability to manage tasks efficiently.

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