Front Office Manager

2 days ago

Thíra Southern Aegean, Greece White Pearl Hospitality Full time €30,000 - €60,000 per year

Company Description

White Pearl Hospitality encompasses a range of premium properties and experiences, including White Pearl Villas, White Pearl Cavalieri, Elysian Retreat, and Elysian Santorini, all located on the picturesque island of Santorini. With accommodations spread across Oia, Imerovigli, and Finikia villages, along with associated ventures such as Luno Café, Lefkes restaurant, and Lucky 8 Sunreef Power Catamaran, the company provides exceptional hospitality and tailored services. Operating from offices in Athens and Santorini, White Pearl Hospitality prides itself on a customer-oriented culture that guarantees memorable experiences for its guests. The team is committed to delivering outstanding service and welcomes individuals with the same passion for hospitality to join their growing family. Discover more about the unique White Pearl culture at

We are looking for an experienced
Front Office Manager to oversee the daily front office operations of our hotel. You will act as the 'face' of our establishment and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including reservations, guest service, and the night audit process. The Front Office Manager must have excellent communication and organizational skills and should possess a strong attention to detail. The goal is to enhance customer dedication, drive sales of our services, and expand our clientele by strengthening our hotel's reputation.

Responsibilities

  • Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
  • Manage and train the front desk staff to provide excellent customer service
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
  • Facilitate room and hotel facilities inspections to confirm quality control
  • Create and implement policies and procedures for the front office department
  • Handle guest complaints and resolve issues in a timely and professional manner
  • Receiving guests' feedback while on-premises to ensure their satisfaction and handle guests' online review responses
  • Promotes in-house and sister properties' services and facilities
  • Oversee the night audit process and ensure the accuracy of financial transactions
  • Maintain a high level of professionalism and lead by example

Requirements

  • Proven experience as a Front Office Manager or similar role
  • Excellent communication and interpersonal skills
  • Strong organizational and leadership abilities
  • Ability to problem-solve and handle difficult situations calmly
  • Proficient in hotel management software (PMS) and MS Office suite
  • Customer service-oriented mindset
  • Attention to detail and ability to multitask
  • Fluency in English; knowledge of other languages is a plus
  • Degree in Hospitality Management or related field

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