Customer Success Specialist

About Schoox

Schoox is a uniquely agile learning and talent development platform. We help businesses of all sizes shift from traditional, compliance-based training to an approach that unlocks and accelerates employee potential as well as business growth. Our platform moves beyond the basics of learning management so companies can identify the difficult-to-measure impact of their learning and development programs on overall business performance.

In a crowded market with more than 500 competitors, Schoox has quickly become one of the fastest-growing talent development platforms because of our disruptive product approach, our vision to change the way organizations think about corporate training and talent development, and our passion for happy customers by way of happy employees.

Job Overview

We are looking for a Customer Success Specialist to join our rapidly growing international Customer Success team in Greece. In this role, you will manage a dedicated portfolio of SMB customers and act as their trusted advisor, helping them achieve meaningful outcomes using the Schoox platform.

This position blends direct customer partnership with strategic, one-to-many communication. Your primary focus will be understanding customer goals, driving adoption, and ensuring long-term retention and satisfaction. You will also collaborate with internal teams to represent the customer's voice and contribute to continuous improvement across our products and processes.

Responsibilities

• Build, manage, and strengthen relationships with key customer stakeholders.
• Develop and execute Customer Success Plans, conduct regular Business Reviews, and communicate value and ROI across the customer lifecycle.
• Balance direct, high-touch engagement with effective one-to-many communication and outreach campaigns.
• Develop communication strategies and design targeted campaigns to support engagement and product adoption.
• Monitor customer usage, engagement, health scores, and NPS; identify and mitigate risks proactively.
• Ensure successful renewals and collaborate with Sales to identify and drive expansion opportunities.
• Maintain expert-level knowledge of the Schoox platform and guide customers using best practices and strategic recommendations.
• Collaborate cross-functionally with Product, Support, Sales, and Marketing teams to improve the customer experience.
• Analyze both qualitative and quantitative data to uncover insights and influence customer success outcomes.
• Uncover opportunities for deeper engagement and growth within your customer portfolio.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role in a B2B SaaS environment.
• Proven success driving retention, renewals, and customer satisfaction.
• Exceptional communication and relationship-building skills.
• Strong analytical mindset and ability to translate insights into action.
• Excellent written and verbal English communication skills.
• Ability to quickly learn and master new technologies.
• Experience with CRM platforms, customer communication tools, or outreach campaigns is a plus.
• Bachelor's degree or equivalent professional experience.

Benefits

• Competitive salary for a full-time position and productivity-based bonus
• Stock Options
• Prepaid meal card benefits
• Free physiotherapy sessions
• Free English lessons with an in-house instructor
• Gifts for birthdays, weddings, and baby arrivals
• Additional PTO for each child, maternity, and paternity
• Flexible remote working
• Lego workshops as part of our development program
• Continuous learning and development opportunities
• Employee Assistance Program (EAP)
  
  Equal OpportunitySchoox is an equal-opportunity employer. We welcome applicants from diverse backgrounds and do not discriminate based on race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other protected characteristic. All information will be kept confidential according to EEO guidelines.