French Speaking Customer Success Specialist

2 days ago

Thessaloniki, Central Macedonia, Greece Patrique Mercier Recruitment By Nellie Full time

Patrique Mercier Recruitment FR is delighted to announce an opening for a French Speaking Customer Success Specialist. This role is ideal for individuals who are dedicated to providing outstanding customer service and ensuring that our French-speaking clients achieve their goals

Responsibilities
  • Serve as the primary contact for French-speaking customers, offering exceptional support via phone, email, and chat.
  • Timely respond to customer inquiries and provide accurate information about our products and services.
  • Establish and maintain strong relationships with clients to fully understand their needs and help them realize the benefits of our solutions.
  • Effectively resolve customer issues and complaints, ensuring a positive customer experience.
  • Document all customer interactions and suggest improvements within the CRM system.
  • Collaborate with internal teams to leverage upselling opportunities and foster customer engagement.
  • Stay informed about product updates and industry trends to enhance the support provided to clients.

Requirements

  • Fluency in French and English, both written and spoken.
  • Experience in customer service or customer success roles is highly preferred.
  • Strong communication skills with a focus on customer satisfaction.
  • Excellent problem-solving abilities and a proactive approach to resolving customer issues.
  • Highly organized with great attention to detail.
  • Familiarity with CRM software and standard office tools.
  • A positive attitude and a genuine passion for aiding customer success.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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