Technical Support Consultant

3 days ago

Thessaloniki, Central Macedonia, Greece ENTERSOFTONE Full time €25,000 - €40,000 per year

ENTERSOFTONE - Redefining Business Software in an AI-powered Future
Established in 2025 through the strategic merger of Entersoft and SOFTONE,
ENTERSOFTONE
is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.

At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today's fast-changing digital era.

We are looking for
Technical Support Consultant (Pharma Support)
to join our high caliber team.

Your contribution to the success of the team

  • Provide expert technical assistance and support to end-users.
  • Diagnose and troubleshoot software issues, offering effective and timely solutions to clients.
  • Advise and train users on the proper and efficient use of software applications.
  • Collect and communicate customer feedback to internal teams to help drive product improvements and innovation.

Your Qualifications & Competencies

  • Bachelor's degree or diploma (IEK) in Computer Science, Information Technology, or a related field.
  • Previous experience in a call center or pharmacy customer service environment will be considered a strong plus.
  • Knowledge of databases (e.g., Microsoft SQL Server) will be considered a plus.
  • Familiarity with software applications is an asset.
  • Excellent verbal and written communication skills both Greek and English.
  • Strong interpersonal and teamwork skills.
  • Excellent problem-solving and analytical abilities.
  • Customer-oriented mindset with a strong commitment to delivering high-quality service.

Your Benefits
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Hybrid working model

Opportunity to work alongside people who are always eager to mentor

Transportation with company's bus from central stations

Funded training & development opportunities

Catering food services

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