Technical Support Specialist

Job Title: Technical Support Specialist Email Support (Portuguese & English)
Project: Providing Comprehensive Email Support for Gaming Solutions
Location: Thessaloniki, Greece
Start Date: 7th November 2024
Schedule: Monday to Sunday with rotating shifts (8:00 AM - 4:00 PM and 12:00 PM - 8:00 PM)
Work Model: On-Site

About Us:
We are collaborating with our partner company, a leading BPO provider recognized for its exceptional customer service and innovative solutions in the gaming industry. We are currently seeking a dedicated Technical Support Specialist to join our team in Thessaloniki, focusing on email support for Valve, a global leader in digital distribution, online gaming, and social networking platforms.

Role Overview:
As a Technical Support Specialist, your primary responsibility will be to assist clients through email communications, resolving technical issues related to Valves products and services. Your expertise will help enhance user experience and maintain high levels of customer satisfaction in a fast-paced environment.

Key Responsibilities:

• Email Support: Provide prompt and effective email support to clients facing technical issues, ensuring clear communication and resolution.
• Technical Troubleshooting: Diagnose and address various technical challenges related to Valve's gaming platforms, ensuring clients receive timely assistance.
• Client Education: Guide clients in utilizing Valves services effectively, helping them navigate common issues and optimize their gaming experience.
• Documentation: Maintain accurate records of client interactions and resolutions to improve service efficiency and contribute to knowledge bases.
• Continuous Improvement: Collaborate with internal teams to identify trends in technical issues and suggest enhancements to product offerings.

Requirements:

• Minimum of 1 year of experience in technical support or customer service, preferably within the gaming or technology sectors.
• Proficiency in Portuguese (C1) and English (B2), with excellent written communication skills.
• Strong problem-solving abilities, coupled with a genuine passion for gaming and technology.
• Self-motivated and detail-oriented, with the capability to manage multiple priorities effectively.
• Ability to thrive in a fast-paced environment and adapt to shifting schedules and client needs.

Salary and Benefits:

• Base Salary: 1,100 EUR gross/month, reflecting your expertise and commitment to service excellence.
• Permanent Contract: Enjoy the security and benefits of long-term employment.
• Lunch Vouchers: Receive a monthly allowance of 85 EUR net for lunch expenses.
• Transportation Allowance: Benefit from 65 EUR gross monthly to assist with commuting costs.
• Additional Paid Time Off: Enjoy an extra day off for your birthday.
• Private Healthcare: Access to comprehensive health coverage for you and your family.
• Annual Salary Review: Benefit from an additional salary throughout the year (14 salaries total).

Relocation Assistance:
For candidates relocating to Thessaloniki, we provide a comprehensive relocation package:

• Travel Support: We will arrange transportation to Thessaloniki.
• Accommodation Assistance: Enjoy a taxi transfer to your hotel and two weeks of lodging upon arrival.
• Documentation Help: Receive support in completing the necessary hiring documentation for those new to working in Greece.
• Real Estate Assistance: Up to 350 EUR gross available to cover agency fees for securing permanent housing.

Eligibility Requirements:
Candidates must be eligible to work within the EU, as our partner company is unable to issue a first-time visa due to local legislation.

Join Us:
If you are passionate about technology and gaming and are committed to providing exceptional customer support, we invite you to apply for the Technical Support Specialist position. Become a vital part of our team, where your contributions will directly impact customer satisfaction and the gaming experience.