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IT Support Specialist
2 weeks ago
We are looking for motivated and service-oriented individuals to join an international IT support team. This position is ideal for someone with a passion for technology and customer service who wants to develop a career in technical support within a global environment.
You'll be the first point of contact for customers, helping resolve technical issues, guiding them through troubleshooting steps, and ensuring a positive service experience, all while working in a collaborative and multicultural setting.
Key Responsibilities
- Provide first-line IT support to users via phone, email, or chat.
- Diagnose and troubleshoot basic software and hardware issues.
- Guide customers step-by-step to resolve technical incidents efficiently.
- Escalate more complex issues to higher-level support when needed.
- Record all interactions and solutions in the ticketing system.
- Ensure timely follow-up and excellent customer satisfaction.
- Collaborate with internal teams to maintain smooth IT service delivery.
Requirements
- Fluency in Portuguese (spoken and written) and good English communication skills.
- Strong customer service attitude and willingness to learn.
- Basic understanding or interest in IT, computers, and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, international environment.
- No previous IT experience required, full training will be provided.
Offer
- Competitive salary and benefits package.
- Comprehensive training and certification opportunities.
- Clear career progression within IT and customer support.
- Multicultural work environment with international colleagues.
Your Growth Journey
Be part of an energised, collaborative team where your contribution directly impacts customer happiness. Take the next step in your career and join a workplace where your unique talents are celebrated and nurtured.
Our Commitment to Diversity and Inclusion
We are devoted to creating an accessible and inclusive workspace for every team member. Applications from all qualified individuals are encouraged, regardless of gender, ethnicity, disability, age, sexual orientation, or background. Bring your individual strengths and help us deliver excellent customer experiences to all.
