Technical Customer Support

2 days ago

Thessaloniki, Central Macedonia, Greece Grow-Talent Full time


Grow- is working with a leading outsourcing/BPO company that is looking to recruit a German-speaking Technical Customer Support for their offices in Thessaloniki.

Position: Technical Customer Support

Location: Thessaloniki, Greece

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Interact with users through various channels (via email, phone, and chat)
  • Analyze and evaluate users specific account setups and previous interactions to recommend solutions
  • Troubleshoot technical questions including software, hardware, and logistic questions
  • Escalate complex issues and provide context to the reason for the escalation.

REQUIREMENTS:

  • Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
  • Previous experience in customer facing role (B2B or B2C)
  • Basic coding understanding with the ability to read the code
  • Prior experience in multi-channel customer support
  • Excellent communication skills (both oral and written)
  • Demonstrated ability to work through complex technical problems
  • Strong attention to detail
  • Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Referral program
  • Relocation support
  • Guidance and tools to reach your full potential.

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