German-speaking Tech Support

2 weeks ago

Thessaloniki, Central Macedonia, Greece ARCHE Consulting Full time

Lisbon, Portugal | On-site | Full-time

Meet the company:

You'll be joining a global technology services leader partnering with the world's most innovative organizations. The Portugal-based team works on projects impacting millions globally, fostering a supportive, collaborative culture with genuine opportunities for long-term growth.

Picture this: You're helping millions of content creators and video enthusiasts solve their technical challenges on one of the world's most influential video platforms - all while living in sunny Lisbon, one of Europe's most exciting cities.

This isn't just another support role. You'll be the problem-solving expert behind a platform that shapes global entertainment, education, and creativity. Every day, you'll tackle diverse technical puzzles, collaborate with a multicultural team that actually sticks around, and build skills that propel your tech career forward.

Day-to-day, you'll:

  • troubleshoot technical issues ranging from video uploads to account access,
  • communicate complex technical solutions in simple, friendly language,
  • document cases meticulously and identify potential bugs for product improvement,
  • escalate intricate problems following clear protocols,
  • collaborate with an international team that values support and knowledge-sharing,
  • through email, live chat or phone, you'll diagnose problems, provide solutions, and ensure every interaction leaves users confident and satisfied.

What you need:

Must-haves:

  • German at native or C1/C2 level (this is your superpower here),
  • English at B2+ for internal communication,
  • customer-first mindset with excellent communication skills,
  • problem-solving instincts and attention to detail,
  • flexibility to work rotative shifts (Monday-Sunday, 8 AM-11 PM window, with 2 days off weekly),
  • tech comfort with Google Workspace (Gmail, Drive, Calendar, Chrome),
  • adaptability to learn quickly in an evolving environment.

Nice-to-haves:

  • previous customer or technical support experience (B2C/B2B),
  • knack for explaining technical concepts to non-technical users.

What's in it for you:

  • relocation package including housing assistance
    (if relocating to Portugal),
  • language bonus & annual performance bonus (because great work deserves recognition),
  • daily meal allowance on a prepaid card,
  • transportation allowance,
  • private health insurance including dental + family coverage,
  • life insurance for peace of mind,
  • 7 weeks of fully paid training (we set you up for success from day one),
  • one-year full-time contract (renewable with long-term perspective) with a 30-day probation period,
  • career growth - gain experience with cutting-edge video technology and global operations,
  • internal exclusive job opportunities & online learning academy,
  • modern seaside office in LACS, Lisbon,
  • weekly on-site doctor consultations,
  • monthly team activities,
  • gym discounts and deals with popular brands,
  • free psychological support,
  • daily office perks: fresh fruit, unlimited coffee & tea.

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