Payments Solutions Support
3 days ago
Join a certified Great Place to Work and grow your international career
About the RoleInterview Deadline: | Training Date:
What's in It for You
Salary & Bonuses
Base Salary: 1,300 EUR gross/month
Training Completion Bonus: 100 EUR gross (one-time payment, issued with the second payroll cycle)
Performance Bonus: Up to 250 EUR /month
Relocation Bonuses (all issued as one-time gross payments)
- After 6 months: 300 EUR gross
- After 9 months: 300 EUR gross
- After 12 months: 300 EUR gross
Schedule & Work Setup
Shifts: Rotational, Monday-Sunday between 00:00-23:00
Work Location: Kallithea, Greece. Work From Home available
Training Duration: 22 working days
Format: Fully remote & fully paid
We're looking for German-speaking Customer Support Agents to join an international team representing one of the world's most trusted financial brands. You'll be the voice of the companyassisting customers via phone, chat, and email, resolving inquiries with empathy and precision while maintaining the highest service standards.
You'll start your journey in frontline support, gaining a deep understanding of customer interactions. After about a month, you'll gradually transition into back-office support, working closely with experienced colleagues and handling specialized service areas.
Your Responsibilities
Frontline Support (first month):
Handle customer inquiries via phone, chat, and email.
Record all interactions in the company's CRM system.
Provide clear and accurate information on card usage, benefits, and account details.
Backoffice Support (after training):
- Manage queries for:
Ask Support (email)
Priceless Cities Support (email)
MAC Global Services (email & voice)
My Data Support
Social Media Support
- Support customers with key issues, such as:
Reporting and blocking lost or stolen cards
Card payment rejections and balance checks
Understanding card benefits and offers
What You Bring
Language skills: German (C2) and English (B2) written and spoken.
Customer focus: Empathetic, patient, and solution-oriented communicator.
Adaptability: Comfortable with both frontline and back-office responsibilities.
Tech-savvy: Familiar with CRM tools and comfortable using multiple communication platforms.
Perks & Benefits
Health care coverage and exclusive discounts on various products and services.
Free online Greek language courses to enrich your experience.
Access to modern office facilities with relaxing and collaborative spaces.
Career growth within a global, innovative organization.
A diverse, inclusive culture recognized as a Great Place to Work.
Participation in community events and CSR initiatives.
Hiring Process
Submit your application.
Complete short language tests (German & English).
Participate in client interview rounds.
Ready to Take the Next Step?
If youre passionate about delivering exceptional service and want to grow within a dynamic, international environment this opportunity is for you.
-
Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €24,000 - €48,000 per yearJob Title: Sales Consultant for Innovative Payment SolutionsProject: Empowering Businesses with Seamless TransactionsLocation: Thessaloniki, GreeceStart Date: 28th November 2024Schedule: Monday to Friday, 09:00 - 18:00Work Model: On-SiteAbout Us:We are seeking talented individuals for our partner company, a leading BPO provider that excels in delivering...
-
Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €24,000 - €48,000 per yearJob Title: Sales Consultant Extraordinaire for Cutting-Edge Payment SolutionsProject: Empower Businesses with Effortless TransactionsLocation: Thessaloniki, GreeceStart Date: 28th November 2024Schedule: Monday to Friday, 09:00 - 18:00Work Model: On-SiteWho We Are:Join us on an exhilarating journey with our partner company, a trailblazer in the BPO industry,...
-
Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €14,400 - €25,000 per yearJob Title: Sales Consultant Extraordinaire for Cutting-Edge Payment SolutionsProject: Empower Businesses with Effortless TransactionsLocation: Thessaloniki, GreeceStart Date: 28th November 2024Schedule: Monday to Friday, 09:00 - 18:00Work Model: On-SiteWho We Are:Join us on an exhilarating journey with our partner company, a trailblazer in the BPO industry,...
-
Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €24,000 - €48,000 per yearJob Title: Sales Team Leader Transforming Payment Solutions with Spanish & EnglishProject: Revolutionizing Transactions for Dynamic BusinessesLocation: Thessaloniki, GreeceStart Date: 28th November 2024Schedule: Monday to Friday, 09:00 - 18:00Work Model: On-SiteJoin the Movement:Are you ready to step into a leadership role and make a significant impact in...
-
Thessaloniki, Central Macedonia, Greece Cross Border Talents Full time €30,000 - €50,000 per yearJob Title: Sales Team Leader Empowering Payment Solutions with German & EnglishProject: Transforming Transactions for Thriving BusinessesLocation: Thessaloniki, GreeceStart Date: 28th November 2024Schedule: Monday to Friday, 09:00 - 18:00Work Model: On-SiteJoin the Revolution:Are you ready to lead a dynamic team and make waves in the world of innovative...
-
Dutch Customer Service Agent Payment Solutions
2 weeks ago
Thessaloniki, Central Macedonia, Greece web pages and layouts Full time €36,000 - €72,000 per yearDutch-Speaking Customer Service Agent Payment SolutionsLocation: Athens (Hybrid or Fully Remote in Greece)Start Date: 3 November 2025Interview Deadline: 22 October 2025Salary: 1,500 EUR gross/monthMonthly Performance Bonus up to: 170 EURSchedule: Monday-Sunday, 10:00-19:00Contract Type: Permanent | Fully Paid Training (28 working days)About The ProjectJoin a...
-
Thessaloniki, Central Macedonia, Greece Boeva Tech Full timeDutch-Speaking Customer Service Agent Payment Solutions Location: Athens (Hybrid or Fully Remote in Greece)Start Date: 3 November 2025 Interview Deadline: 22 October 2025 Salary: 1,500 EUR gross/monthMonthly Performance Bonus up to: 170 EUR Schedule: Monday-Sunday, 10:00-19:00 Contract Type: Permanent | Fully Paid Training (28 working days) About the Project...
-
Junior Payments
5 days ago
Thessaloniki, Central Macedonia, Greece Kaizen Gaming Full timeWe are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...
-
Payments & Fraud Analyst
1 week ago
Thessaloniki, Central Macedonia, Greece Kaizen Gaming Full time €40,000 - €80,000 per yearLet's start with the roleAs a Payments and Fraud Analyst, you will be responsible for monitoring and analyzing payment transactions and detecting fraudulent activities. Your primary objective will be to ensure the integrity and security of financial transactions while optimizing payment processes for efficiency, customer satisfaction and compliance with...
-
Payments & Fraud Analyst
5 days ago
Thessaloniki, Central Macedonia, Greece Kaizen Gaming Full timeWe are Kaizen GamingKaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.We are a diverse team of more than 2.700 Kaizeners, from 40+...
