Dutch Customer Service Agent Payment Solutions

1 day ago

Thessaloniki, Central Macedonia, Greece web pages and layouts Full time €36,000 - €72,000 per year

Dutch-Speaking Customer Service Agent Payment Solutions

Location: Athens (Hybrid or Fully Remote in Greece)

Start Date: 3 November 2025

Interview Deadline: 22 October 2025

Salary: 1,500 EUR gross/month

Monthly Performance Bonus up to: 170 EUR

Schedule: Monday-Sunday, 10:00-19:00

Contract Type: Permanent | Fully Paid Training (28 working days)

About The Project
Join a global leader in digital payments, empowering millions of users to send and receive money securely across borders. As part of our Dutch-speaking customer support team, youll be the voice behind the platform, guiding customers through transactions, resolving issues, and ensuring a seamless user experience.

Your Mission

As a Customer Service Agent, youll handle inquiries through phone, email, chat, and social media, ensuring fast, empathetic, and accurate support. This role blends customer care (70%) and technical assistance (30%), giving you a dynamic and rewarding day-to-day experience.

What Youll Do

  • Provide first-class support to Dutch-speaking users via multiple channels.

  • Handle questions like:

  • How do I transfer money or request a refund?

  • How do I remove an account limitation?

  • What should I do if I have a problem with a purchase?

  • Guide customers through the Buyer Protection process and Resolution Center.

  • Verify account details, help detect phishing attempts, and educate users on safety.
  • Maintain accurate data using internal systems while managing several screens simultaneously.
  • Work with sensitive financial information responsibly and confidentially.
  • Build strong customer rapport, identify needs, and act promptly to resolve issues.

What You Bring

  • Native Dutch speaker with good English communication skills.
  • Excellent verbal and written communication skills active listening, clarity, and proper grammar are key.
  • A well-developed sense of urgency, reliability, and attention to detail.
  • Comfortable with multitasking across systems and learning new tools.
  • Preferred: 1 year of experience in a call center or financial services environment.

Why Youll Love Working Here

  • Work from home or from our modern office in Athens (Waha).
  • Relocation support: choose your package: 1 Full relocation (flight, hotel, and real estate agency fee covered EUR relocation allowance + agency fee coverage (ideal for self-arranged movers).
  • Health insurance, product & service discounts, and wellness programs.
  • Growth & development opportunities within an international company.
  • Free online Greek language courses and cultural activities.
  • Certified Great Place to Work has a diverse, inclusive, and supportive environment.
  • Special events, social responsibility initiatives, and a vibrant community life.

Hiring Process

  • Submit your application.
  • Complete a short language proficiency test (Dutch & English).
  • Participate in interview rounds with our recruitment team and client.

Ready to join?

Apply today and become part of an international team redefining digital payments and customer experience.

Send your CV to with the subject line: Dutch Customer Service Payment System.

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