Payments & Fraud Analyst

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

As a Payments and Fraud Analyst, you will be responsible for monitoring and analyzing payment transactions and detecting fraudulent activities. 

Your primary objective will be to ensure the integrity and security of financial transactions while optimizing payment processes for efficiency, customer satisfaction and compliance with regulatory requirements. 

This role is crucial in maintaining the reliability of our operations and delivering exceptional service to our customers. 

• Monitor and analyze payment transactions to identify potential fraudulent activity;
• Report on and analyze payment and fraud-related issues;
• Utilize fraud detection tools and techniques to identify suspicious patterns or behaviors and promptly investigate and escalate potential fraud incidents;
• Conduct risk assessments on payment transactions and implement strategies to mitigate the risks associated with fraudulent activity;
• Manage payment processing operations, including processing payments, reconciling accounts, and ensuring compliance with regulatory requirements and industry standards;
• Investigate payment-related discrepancies, chargebacks, and disputes, working collaboratively with internal teams and external stakeholders to resolve issues efficiently;
• Communicate findings and recommendations to team leaders;
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner;
• Stay up to date on regulatory requirements and industry best practices related to payments and fraud prevention, ensuring compliance with relevant regulations and guidelines;
• Monitor system and automation performance;
• Liaise with external payment service providers and financial institutions to optimize payment processes and mitigate risks;
• Collaborate with Technology teams to continuously improve existing processes.

What you'll bring

• Ability to collect data, establish facts, and draw valid conclusions;
• Excellent attention to detail and problem-solving abilities;
• Familiarity with Anti-Money Laundering and Know Your Customer principles;
• Excellent organizational and communication skills;
• Proficiency in Microsoft Office/Google Suite;
• Flexibility to work based on business needs — including morning and evening shifts, weekends, and holidays;
• Good verbal and written communication skills in English (minimum B2 level);
• Proven experience in payment processing or fraud detection, preferably within the online gaming/betting industry;
• Good knowledge of sportsbook and casino products.

Kaizen Gaming Perks

• Hybrid way of working & remote options
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• Private health insurance for you and your family
• Monthly meal allowance
• Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
• Family Support 
• #LI-Hybrid
• #LI-NK2

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.