After Sales Zone Manager

Autohellas is a leading force in the automotive industry, shaping the future of mobility in Greece and beyond for over 50 years. Our mission is to provide flexible, reliable and integrated mobility solutions for every need.

As a member of the Th. Vassilakis Group and a publicly listed company on the Athens Stock Exchange since 1999, we operate as a Group across two main pillars:

Car rentals & leasing

As the exclusive franchisee of Hertz in Greece, Cyprus, Bulgaria, Romania, Serbia, Montenegro, Ukraine, Croatia, and Portugal, we offer a diverse fleet and a full range of services — from short-term rentals to long-term leasing and fleet management.

Car imports, sales & after-sales

We are the exclusive importer and distributor of leading automotive brands in Greece, including HYUNDAI, KIA, SEAT, CUPRA, FIAT, JEEP, ALFA ROMEO and more. Through our Velmar brand, we provide authorized sales and after-sales services for a wide portfolio, while also expanding into the electric mobility space as importers of innovative brands like XPENG, Leapmotor, and Changan.

With our strong presence and commitment to sustainable mobility, Autohellas is one of the largest and most dynamic companies in the automotive sector.

Learn more about our services, career opportunities, and how we drive the future of mobility on our website.

Job purpose:

The AFS Zone Manager has the role to assist and collaborate closely with the Retailers in her/his area of responsibility, in order to continuously improve After Sales business within the authorized network, resulting to better Customer Service and sustainable growth.

Job Responsibilities:

• Visits and sustains periodical and immediate communication with all Retailers in the area of responsibility in order to drive business initiatives in store.

• Observes Retailer's operations in the AFS, identifying gaps in performance and opportunities for improvement.

• Micromanages Retailer operations in a manner to coach personnel to provide excellent customer experience and achieve both quantitative and qualitative targets of retailer.

• Liaises with Dealership Owner/Principal, informs about new initiatives, performance KPIs, and sets in cooperation with business partner respective actions plans for business improvement.

• Monitors operational standards level, according to and in compliance with the guidelines of Hyundai and Kia brand standards for AFS Retailer Operations.

• Strengthens knowledge sharing by providing best practices to her/his line manager and colleagues, and promoting best practices along all Retail network.

• Has accountability for the Retailers' AFS performance in the area of responsibility and proposes ways and actions to achieve respective goals, both quantitative and qualitative.

Job Requirements:

The job holder needs to meet the following qualifications:

• Bachelor degree from a reputable university, in the areas of mechanical engineering, business administration, marketing (an MBA degree will be considered a plus) .

• Minimum 3 years' experience in a similar position in the automotive AFS industry or big retail chain .

• Analytical skills & ability to work and process large amount of data.

• Excellent command of Excel.

• Ability to present own job and reports using PowerPoint.

• Ability to work under tight time schedule and deadlines.

• Excellent command of the English language.

• Ability to travel extensively.

• Owner of a B class driver's license.

What we offer:

• Competitive salary & benefits package

• On-site gym at our HQ

• In-house restaurant

• Access to our exclusive corporate portal with special discounts just for our Group employees

• Private health insurance for peace of mind

• Pension plan (depending on role/level) – planning ahead made easier

• A vibrant, fast-paced environment with ongoing learning & growth opportunities