Remote Croatian-Speaking Customer Advisor

Are you a customer-focused, fluent Croatian speaker with a passion for travel? Join our dynamic, international team in Athens, Greece, and work remotely as a Customer Advisor for a leading online travel platform

You will be the first point of contact for our Croatian-speaking customers, helping them with bookings and ensuring a smooth, stress-free travel experience.

Key Responsibilities

• Multilingual Customer Support: Handle a high volume of inbound customer inquiries via phone, email, and chat primarily in Croatian and occasionally in English.
• Booking Management: Assist customers with all aspects of their bookings, including new reservations, modifications (e.g., date changes, upgrades), and cancellations.
• Issue Resolution: Efficiently and empathetically troubleshoot and resolve customer issues related to payments, platform technicalities, travel documents, and policy queries, ensuring a first-contact resolution whenever possible.
• Product Knowledge: Maintain in-depth knowledge of the online travel platform, its products, policies, and procedures to provide accurate and comprehensive information.
• Documentation: Accurately log and track all customer interactions, feedback, and resolution steps within the Customer Relationship Management (CRM) system.
  Quality Assurance: Adhere to defined quality standards and Service Level Agreements (SLAs), consistently striving for high customer satisfaction (CSAT) scores.

What You'll Bring

Essential Requirements:

• Language Skills: Fluent/Native proficiency in Croatian (verbal and written) is a must.
• English Proficiency: Excellent command of the English language, minimum level B2 (for internal communication, training, and documentation).
• Right to Work: Must possess EU Citizenship or a Residence Card with Full Market Access in Greece.
  Technical Setup: You must have a quiet, distraction-free home office setup with a stable, high-speed internet connection suitable for remote work. Note: For candidates relocating from abroad, see relocation details below.

Desirable Skills (Good to Have, but Not a Must):

• Previous experience in a customer service, call centre, or travel/hospitality role.
• Familiarity with CRM software and general computer systems.
  A genuine passion for travel and excellent geographical knowledge.

Work Schedule

This is a full-time position working 40 hours per week, 5 days on, 2 days off.

• Monday - Friday: 10:00 am to 6:30 pm (EET)
  Saturday - Sunday: 11:00 am to 7:30 pm (EET)

Remote Work & Equipment

This is a remote position based in Athens, Greece.

• Equipment Provided: The company will provide all necessary technical equipment, including a laptop, headset, and any other tools required for your job.
  Initial On-Site Requirement: Candidates relocating to Athens from abroad must work on-site at our Athens office for the first 3 months if they do not already have a house with a verified stable internet connection.

Compensation & Benefits

We offer a competitive compensation package designed to reward your language skills and commitment.

• Competitive Salary: Receive a market-competitive monthly salary.
• Meal Allowance: Enjoy an additional meal allowance/vouchers.
• Career Growth: Clear career development pathways and continuous training opportunities.
• Performance Bonuses (Further details to be discussed).
  Private Health Insurance (Further details to be discussed).

Relocation Support for International Candidates

We are dedicated to making your move to Athens as smooth as possible

• Temporary Accommodation: Enjoy 3 weeks of complimentary accommodation in a hotel close to the office upon arrival.
• Financial Support: Receive up to €300 as a initial support payment for expenses related to moving from abroad (paid with your first salary).
  Legal & Documentation Support: We provide legal support and guidance to assist you with the necessary hiring documents and Greek administrative processes (candidates are responsible for gathering and providing all required documents).

Ready to start your remote career in sunny Athens? Apply today