Norwegian Customer Advisor

1 day ago

Hélos Greece CBT Full time €20,000 - €40,000 per year


Job Title: Norwegian Customer Advisor
Location: Remote, Hybrid, or Onsite in Hellas, Greece
Job Type: Full-Time, Permanent

Company Overview:

We are a leading global provider of customer support services, known for delivering exceptional experiences and solutions to our clients. Our team is committed to providing top-tier support in a variety of languages to customers around the world. We are currently seeking a Norwegian-speaking Customer Advisor to join our dynamic team. This position offers the flexibility of remote, hybrid, or onsite work based in Hellas, Greece, making it an ideal opportunity for individuals who are passionate about customer service and enjoy working in a fast-paced, international environment.

Role Overview:

As a Norwegian Customer Advisor, you will be the primary point of contact for Norwegian-speaking customers, providing high-quality support and assistance across various channels, including phone, email, and live chat. You will help resolve customer issues, answer inquiries, and ensure overall satisfaction with our products and services.

Key Responsibilities:
  • Provide excellent customer support in Norwegian via phone, email, or live chat.
  • Assist customers with a wide range of inquiries, including product information, troubleshooting, and account-related issues.
  • Ensure that all customer issues are resolved efficiently, with a focus on first-contact resolution and customer satisfaction.
  • Document customer interactions accurately in the system and follow up as necessary.
  • Work closely with other departments to escalate complex issues when required.
  • Contribute to improving the overall customer experience by providing insights and feedback.
  • Stay up-to-date with product knowledge and company policies to deliver accurate and timely assistance.
  • Meet performance targets, including response time, resolution time, and customer satisfaction levels.
Requirements:
  • Fluency in Norwegian (native or near-native proficiency) and English (both written and spoken).
  • Previous customer service experience is a plus but not required.
  • Strong communication and interpersonal skills, with the ability to engage and assist customers professionally.
  • A problem-solving mindset with a proactive approach to resolving customer concerns.
  • Ability to multitask and work effectively in a fast-paced, dynamic environment.
  • Excellent organizational skills and attention to detail.
  • Team-oriented, with the ability to collaborate effectively with colleagues across departments.
  • Willingness to work remotely, hybrid, or onsite in Hellas, Greece, depending on the preference and situation.
Work Schedule:
  • Flexible work options: Remote, Hybrid, or Onsite in Hellas, Greece.
  • Full-time position with various shift patterns to support customer service hours.
  • Flexibility for both part-time and full-time roles depending on the candidate's preference.
Benefits:
  • Competitive salary and benefits package.
  • Opportunity to work remotely, in a hybrid model, or onsite in Hellas, Greece.
  • Access to professional development and training opportunities.
  • Health and wellness programs.
  • A diverse, international, and supportive team environment.
  • Work-life balance with flexible working hours.
How to Apply:

If you are passionate about customer service and fluent in Norwegian and English, we would love to hear from you Please submit your CV and a cover letter outlining your qualifications and interest in the role.


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