Back Office Specialist

Company Description

Mypay SA is a licensed Payment Service Provider (PSP) regulated by the Central Bank of Cyprus. Serving the Greek market, Mypay SA provides free EU IBAN professional accounts and a comprehensive acquiring solution for both in-store POS payments and online transactions via our e-commerce gateway. Our mission is to simplify business operations for merchants through smart, technology-driven fintech solutions that enhance productivity, efficiency, and growth.

Role Description

This is a full-time on-site role for a Back Office Specialist, located in Chalándri. The Back Office Specialist will be responsible for:

• Monitor active customers and support daily operations
• Organize POS installations and track deliveries
• Handle second-level support via ticketing system
• Coordinate with external service providers (e.g. couriers, technicians)
• Communicate with prospective clients on incoming inquiries
• Support the onboarding of new customers (KYC processes, document verification)
• Track KYC process stages for new clients
• Contact customers to correct or complete missing documentation
• Notify customers of rejected applications due to non-compliance (e.g. KYC/AML requirements)

Required Qualifications:

• Minimum 2 years of experience in a similar Back Office or Operations role
• Good understanding of KYC procedures and regulatory framework (a plus)
• Excellent knowledge of MS Office (especially Excel) & CRM systems
• Ability to coordinate with multiple stakeholders
• Strong organizational and accountability skills
• Ability to work in a fast-paced and evolving environment

What We Offer:

• Competitive compensation package
• Career development opportunities
• Modern and supportive working environment
• A chance to be part of a fast-growing and innovative industry

Interested?

Send your CV to

with the subject
Back Office Specialist – Mypay
.