Dutch Speaking CS Agent For Cloud-based Storage And File Synchronization

6 days ago


Athens, Attica, Greece Mercier Consultancy Medical Full time €20,000 - €40,000 per year

Mercier Consultancy MD is excited to announce an opening for a Dutch Speaking Customer Service Agent for a leading provider of cloud-based storage and file synchronization solutions. In this role, you will play a vital part in delivering exceptional support to our Dutch-speaking customers, helping them maximize the utility of our innovative services.

Responsibilities

  • Provide support to Dutch-speaking clients through various communication channels, including phone, email, and chat
  • Assist customers with inquiries regarding cloud storage services, ensuring they understand how to use the product effectively
  • Troubleshoot technical issues and provide actionable solutions to enhance user experience
  • Document all customer interactions and feedback in the CRM system for future reference and quality improvement
  • Collaborate with the technical support team to address complex issues and escalate when necessary
  • Stay updated on product features, updates, and industry trends to provide accurate information to customers

Requirements

  • Fluency in Dutch (both written and spoken), with proficiency in English considered an advantage
  • Prior experience in customer service, particularly in a technical or IT-related field
  • Strong communication skills and a commitment to customer satisfaction
  • Ability to diagnose problems and offer effective solutions to customers
  • Familiarity with CRM systems and comfort with technology products
  • Ability to work independently in a remote setting and manage time effectively
  • A passion for cloud technologies and a willingness to learn about storage solutions

Benefits

  • Competitive Monthly Salary
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More..


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