IT Processes Specialist

At SILVARE, we're a dynamic team achieving remarkable results. We've built a reputation for delivering fast, impactful results that keep our clients coming back—many of whom are some of the biggest names in tech. What makes us different? We're easy to talk to, we get straight to the point and we're all about making things happen.  

We're proud of the strong relationships we build, both with our clients and our team. We believe in keeping our people happy, whether it's through improving benefits, having open conversations about their projects or just being there when they need us. It's this supportive environment that helps us—and our people—thrive.   

If you're ready to work on exciting projects, grow alongside industry leaders and make a real impact, we'd love to have you join us at SILVARE.  

The Role in a Nutshell  

As an IT Processes Specialist, you'll leverage your technical expertise and analytical mindset to enhance and streamline IT operations across our client's organization. In this role, you will analyze, design, and optimize IT processes to improve efficiency, reliability, and alignment with business objectives. You'll play a key part in ensuring that technology supports organizational growth through effective process management, system configuration, and continuous improvement initiatives.

• Evaluate, design, and improve IT processes to enhance performance, identify inefficiencies, and implement continuous improvements.
• Install, configure, and maintain IT systems, ensuring reliability, security, and compliance with internal standards.
• Monitor operational and performance data to identify trends, detect issues, and recommend optimizations.
• Develop and maintain comprehensive technical documentation for systems, configurations, and workflows.
• Collaborate with business stakeholders, IT teams, and management to align IT processes with strategic goals.
• Provide input on IT-related strategic decisions and contribute to the alignment of technology with business needs.
• Train and support staff on IT best practices, system usage, and security protocols.
• Drive initiatives to strengthen IT governance, service quality, and user experience across the organization.

• 3+ years of hands-on experience in IT process analysis, optimization, or IT service management.
• Strong technical knowledge of computer systems, networks, and relevant enterprise software applications.
• Proven experience in documenting and improving IT workflows and operational procedures.
• Familiarity with IT Service Management (ITSM) principles and frameworks such as ITIL.
• Ability to analyze and interpret performance and operational data to support decision-making.
• Excellent problem-solving, troubleshooting, and diagnostic skills.
• Strong communication and collaboration skills, with the ability to bridge technical and business perspectives.
• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• Certifications in ITIL or other ITSM frameworks are a plus.
• Proactive, detail-oriented, and capable of taking ownership of initiatives that drive continuous improvement.

Why You'll Love Working with Us  

Lunch is On Us: Monthly allowance to fuel up with your favorite meals.  

Health First: Private health and life insurance—because your well-being matters.  

Gadgets Galore: Get your own laptop and a phone plan to keep you connected.  

Learn Without Limits: Unlimited access to Udemy and all the training you need to grow and thrive.  

Career Rocket Fuel: Personalized coaching and mentorship to level up your skills and hit your career goals.  

Work with the Best: Step up your game by collaborating with industry-leading clients.  

Celebrate Diversity: Join a team that values and thrives on different perspectives.

Performance pays off: Annual discretionary bonus based on your contributions throughout the year.  

Eager to Join Us? Jump in and apply today—we're excited to see what you can bring to our team 

*SILVARE is an Equal Opportunity Employer. SILVARE does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need. #LI-Hybrid