Process Specialist

Description
Who we are
Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3000 passionate professionals is what makes us the industry's tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Greece, India, Canada, Poland and Uruguay.

With the Athens office being one of the largest, hosting around 640 employees working from the center of Athens for the rest of the world.

Position Summary
We are seeking a highly motivated and analytical Process Specialist to join our team. This individual will be instrumental in optimizing our Reconciliation and TOF processes, ensuring efficiency, accuracy, and continuous improvement. The ideal candidate will possess a strong understanding of process methodologies and a proven ability to drive operational excellence.

Responsibilities

• Process Analysis and Identification: Conduct thorough analyses of existing processes to identify inefficiencies, bottlenecks, and areas for improvement. This includes gathering data, stakeholders collaboration, and documenting current states.
• Process Mapping: Draw out the process maps for all key activities. This will involve working closely with relevant teams to accurately capture current workflows and design optimized future-state processes.
• Implementation and Change Management: Facilitate the successful implementation of new and improved processes. Develop and deliver training materials, provide ongoing support, and manage change effectively to ensure smooth transitions and user adoption.
• Process Monitoring and Performance Measurement: Establish and monitor key performance indicators (KPIs) to track the effectiveness and efficiency of implemented processes. Regularly report on process performance and identify trends.
• Process Optimization and Continuous Improvement: Proactively identify opportunities for further process optimization through the application of best practices, technology, and innovative solutions. Drive a culture of continuous improvement within the organization.
• Collaborate with cross-functional teams, including Finance, Customer Service, Fintech and Dev teams, to ensure process alignment.
• Develop and maintain comprehensive documentation for all processes, procedures, and related policies.
• Collaborate with QA function to understand where we are having process adherence challenges and recommend whether we need to update processes or invest in recurring training.
• Assist with creation of content around process documentation and relevant training materials.

Soft Skills

• Strong Analytical and Problem-Solving Skills: Ability to break down complex problems, identify root causes, and develop effective solutions.
• Critical Thinking: Evaluating information and making sound judgments.
• Excellent Communication Skills (Written and Verbal): Ability to clearly articulate complex processes, recommendations, and training materials to diverse audiences (technical and non-technical).
• Interpersonal and Collaboration Skills: Working effectively with cross-functional teams, stakeholders, and leadership.
• Attention to Detail: Meticulous in documenting processes and identifying nuances.
• Organizational and Time Management Skills: Managing multiple projects and priorities effectively.
• Proactive and Solution-Oriented: Taking initiative to identify issues and propose improvements.
• Adaptability and Flexibility: Navigating changing environments and priorities.
• Ability to train and mentor: Often required to educate colleagues on new processes.
• Understanding of KPIs and performance measurement: Ability to define and track metrics.

Requirements

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Proven experience in process analysis, design, and implementation, preferably within a financial or operational context.
• Certifications in Lean Six Sigma (Green Belt, Black Belt) a plus but not required.
• Strong expertise in process mapping methodologies and tools.
• Demonstrated ability to manage change and influence stakeholders at all levels.
• Proficiency in relevant software and tools (e.g., Microsoft Visio, Lucidchart, , process modeling software).

Benefits
We are looking for people who would make the world smaller for travelers but want a bigger world of opportunities for themselves. With us you can enjoy:

• Health Benefits - Through partners, we offer a private health insurance plan. We also offer the possibility to use 2 extra medical leave days in case of need.
• Monthly ticket restaurant card - to spend in one of the thousands affiliated restaurants, cafes, stores or supermarkets across Greece.
• Hybrid working environment - having the opportunity to work both remotely and at the office enabling you flexibility
• Office in the City – We sit on bright, large floors (over 4000㎡) in central Athens. Just a short walk from the Ambelokipi Metro station.
• Team activities - We also like to schedule company/department/team activities and events outside the office space
• Fun & Work - We have a relaxed work environment where you can enjoy free breakfast, beverages & fruits, playing ping pong or video games.
• If interested, please send your CV in English*

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.