Customer Service Representative

2 weeks ago

Athens, Attica, Greece CBTalents Full time
Customer Service Representative (German + English)

Location: Athens, Greece On-site or Remote (see details below)

Start Date: 12 June 2025

Role Overview

Join our team as a Customer Service Representative, supporting customers in both German and English. Youll provide high-quality assistance, resolve queries promptly, and ensure a smooth customer experience.

Work Schedule
  • Monday-Friday: 10:00 am 6:30 pm
  • Saturday-Sunday: 11:00 am 7:30 pm
  • Contract: Permanent, 40 hours/week (8 hours/day, 5 days/week)
  • Work Model: On-site in Athens.
    • Remote work: Possible if requested in writing at least two weeks in advance.
Compensation & Benefits
  • Salary: 1,380 gross/month x 14 salaries per year(includes 12 monthly salaries, 1 Easter bonus, and 1 bonus split between summer & Christmas)
  • Meal allowance: 50/month (voucher/ticket)
  • Performance bonus: Eligible (details confirmed during interviews)
  • Annual leave: 25 days
  • Private Health & Life Insurance
Relocation Support

  • For candidates relocating from abroad:

    • Arrival: Must be in Athens at least 7 days prior to start
    • On-site requirement: First 3 months on-site (unless already residing in Greece with proof of accommodation and internet)
    • Accommodation: 3 weeks in hotel close to office (no further real estate support)
    • Relocation support: Up to 300 (reimbursed with 1st payment)
    • Legal support: Assistance with hiring documents

  • Not included:

    • Flight ticket (only reimbursement up to 300 as above)
    • Airport pick-up/transport to hotel

  • For candidates already in Greece:

    • No standard relocation package, but case-by-case assistance may be considered
Eligibility & Documentation
  • Accepted:
    • EU citizens
    • Non-EU citizens only if holding a Greek Residence Card with Full Market Access
Selection Process
  • Post-Interview Updates:Thank you for reaching out. We dont receive immediate feedback from the hiring managers once the interview is completed. However, as soon as we receive an update, we will inform you.

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