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Spanish Customer Service Representative
2 weeks ago
On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?
If yes, then this job opportunity might be for you
As a Spanish Customer Service Representative you will:
- Identify and assess customers' needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
Requirements
- Fluency in Spanish and English (verbal and written) is a must- have
- Fluency in Greek is nice-to- have
- Experience as a Customer Service Representative or similar CS role is appreciated
- Familiarity with the gaming industry is a plus
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, prioritize, and prioritize work
- Computer literacy
- Flexibility to work on shift rotation
Benefits
- Excellent remuneration package
- Outstanding health care medical plan
- Career development opportunities
- A friendly and modern working environment
Only CVs in English will be reviewed
