Customer Service Representative

2 weeks ago

Athens, Attica, Greece ESTARTA GREECE Full time €40,000 - €60,000 per year

The Customer Service Representative (CSR) will be responsible for providing support for a wide range of services. As the first point of contact, the CSR will represent the brand by delivering a low-effort experience and driving a complete resolution of the customer's needs. The CSR will support customers, partners, and employees through a variety of channels, such as phone, email, and chat. Complex and out-of-scope work will be passed quickly to the next level of support.

DUTIES AND RESPONSIBILITIES

  • Handling and driving the resolution of the inbound requests coming through different channels (phone, chat, email, and web) and on different platforms.

  • Analyzing the problem and providing resolution by investigating potential solutions using troubleshooting skills and all available resources. When needed, handing over the case to different internal teams.

  • Training, educating, and guiding the customer on all supported applications as per the customer's requirements.

  • Preparing the needed documentation.

  • Collaborating with internal and external stakeholders and organizations.

  • Delivering any other tasks assigned by the direct leader or manager.

QUALIFICATIONS AND REQUIREMENTS

Education:

  • A university degree will be a plus.

Skills:

  • Computer savvy and confident in their ability to make full use of the Internet.

  • Strong listening skills to ensure a detailed understanding of the support request and remaining calm in stressful situations.

  • Strategic thinking, being decisive, identifying the root cause, and looking beyond the initial symptoms.

  • Focused on the outcome, ensuring a satisfactory resolution for the customer.

  • Understands customer and business needs and learns quickly and eagerly.

  • Is self-assured, self-motivated, and inspires others to succeed.

  • They are proactive and open to sharing information, and they are always looking for what is best for the customer.

  • Outstanding problem-solving abilities.

  • Empathy and related soft skills for establishing customer rapport.

WHAT WE OFFER

  • Comprehensive Benefits: Enjoy a robust benefits package including private insurance.

  • Job Security: Benefit from an indefinite contract.

  • Inclusive Environment: Thrive in a diverse and inclusive work environment.

  • Career Growth: Access equal opportunities for career advancement.

  • Continuous Learning: Gain access to multiple Cisco courses and training materials + Soft/Hard Skills traing from Estarta Experts.

  • Employmenet status: We offer both full-time and part-time opportunities.

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