Spanish Speaking Customer Service for Financial Services Company in Greece
6 days ago
Mercier Consultancy MD is thrilled to announce a position for Spanish Speaking Customer Service Representatives for a leading Financial Services Company in Greece. This role is perfect for those who have a keen interest in finance and a passion for providing excellent customer support. As a customer service representative, you will assist clients in Spanish, helping them with their inquiries regarding financial products and services.
Key Responsibilities
- Respond to customer inquiries related to financial services, including account management, loan options, and investment products via phone, email, and chat in Spanish
- Provide detailed information about services, fees, and terms while ensuring regulatory compliance
- Assist customers with account setup, transactions, and troubleshooting related issues
- Resolve customer complaints effectively, ensuring satisfaction and fostering long-term relationships
- Accurately document all customer interactions in the CRM system for future reference
- Work closely with internal teams to address customer concerns and improve service delivery
- Stay informed about financial products, market trends, and company policies to provide accurate assistance
Requirements
- Fluency in Spanish (both written and spoken) is essential; knowledge of Greek and/or English is a plus
- Previous experience in customer service, preferably in the financial services sector
- Strong communication skills with an emphasis on customer satisfaction
- Excellent problem-solving abilities and a proactive approach to addressing inquiries
- Ability to multitask and manage various customer requests effectively
- Familiarity with CRM software and general office applications
- Willingness to work flexible hours, including evenings and weekends as required
Benefits
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- And Much More..
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