Junior Technical Operations Engineer

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So what's the challenge…

The Junior Technical Operations Center (TOC) Engineer acts as a single point of contact for the assessment, prioritization, escalation and resolution of incidents related to corporate and gaming/betting infrastructure.

Your day to day will include:

• BSc in Computer Science, Information Technology, or a related field
• Monitoring the daily performance and functionality of Corporate and Gaming/Betting infrastructure and responding to service failures by implementing the prescribed resolution steps
• Addressing tickets submitted by Opap's corporate operations related to technical issues with hardware devices and platforms, and managing prioritization, evaluation and resolution in accordance with stablished processes and procedures
• Handling technical issues reported via the OPAP Services Portal, collaborating with OPAP Technology vendors to resolve problems concerning gaming and betting application as well as communication circuits
• Escalating incidents and problems as necessary, supporting investigations to minimize incident duration, tracking resolution progress, and providing updates and clarifications to end users regarding the procedure followed
• Maintaining comprehensive documentation and incident reports, detailing the nature of problems and steps taken to resolve them in order to inform improved strategies for preventing future incidents
• Executing User Access Management processes, including overseeing access provisioning and deprovisioning, and gathering relevant data as evidence to support responses to audit inquiries
• Becoming proficient with basic Linux commands and assisting in the review and enhancement of automation scripts to improve operational efficiency.

What you need to succeed:

• 2+ years of experience in customer support, preferably in a technical or Network/Technology Operations Center environment
• Help desk exposure in the provision within a corporate environment
• Knowledge of the practices, processes and general standards of the end-user technical support
• Familiarity with ticketing systems and/or monitoring tools
• Ability to comprehend and retain technical information and to clearly translate technical issues in simple non-technical terms
• Strong customer service culture
• Effective communication and team player
• Excellent organizational and prioritization skills
• Achievement orientation
• Availability to work on shifts 24/7/52

What's in it for you?

• An award-winning working environment
• State of the art facilities including gym & restaurant
• Hybrid working model
• Competitive salary package and bonus scheme
• Health insurance coverage & Pension Plan
• Monthly food allowance
• Continuous learning with classroom/digital trainings by OpapAcademy
• Internal Career Opportunities
• Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you