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Customer Support Representative

2 weeks ago

Peristéra Attiki, Greece MyConstructor Full time €2,000 - €2,500 per year

Customer Support Representative (English Speaker) – On-Site | Athens

Company Description

MyConstructor is a dynamic and professional team based in Peristeri, Athens, committed to connecting customers with trusted and reliable home service professionals. Our mission is to make it easier for people to find skilled experts by offering a reliable and easy-to-use platform. We are driven by customer satisfaction and work hard to ensure we provide real value to our loyal users.

Role Overview

We are looking for a full-time Customer Support Representative (English Speaker) to join our vibrant team at , supporting our English-speaking market. This is an on-site position based in Athens — remote work is not available.

As part of our Customer Support team, you'll be the voice of the company, handling incoming calls, emails, and support tickets. You'll play a key role in ensuring our customers have an excellent experience — solving problems, offering assistance, and building trust with every interaction.

Key Responsibilities

  • Deliver exceptional customer support via phone, email, and ticketing system
  • Resolve customer queries effectively and professionally
  • Ensure customer satisfaction through timely and accurate communication
  • Troubleshoot issues and provide practical solutions
  • Work collaboratively with other team members to enhance the customer experience

What We're Looking For

  • Strong communication skills in English (both written and spoken)
  • Prior experience in a customer support or service role is a plus
  • Excellent interpersonal and problem-solving skills
  • Ability to remain calm and professional under pressure
  • Organized, detail-oriented, and able to multitask
  • Team player with a proactive attitude
  • Residence in Athens is required

Work Schedule

  • 2–3 morning shifts: 11:00 – 19:30
  • 2–3 afternoon shifts: 13:00 – 21:30
  • One Saturday shift every 3 weeks: 10:00 – 18:30

What We Offer

  • A friendly and supportive work environment
  • The opportunity to work in a growing and customer-focused company
  • Ticket Restaurant Card
  • Real career growth potential for the right candidate

Ready to join a team that values professionalism, integrity, and great service?

Apply today and become part of the MyConstructor team