Einvoicing Support Consultant

1 week ago

Central Athens Attiki, Greece SOFTONE Full time €25,000 - €40,000 per year

The merger of
SOFTONE
and
Entersoft
has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts
over 1,500 employees
and an extensive network of
700+ specialized partners
, effectively serving a growing customer base of
90,000+ businesses across four countries
(Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a
comprehensive portfolio of digital solutions
—ranging from
ERP, CRM, HCM, and Accounting
to
Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors
. These solutions provide
high added value
to businesses, actively supporting their
digital transformation
across all processes.

For More Information, Visit

We are looking for a
EINVOICING Support Consultant
to join our high caliber team.s.

Your contribution to the success of the team

  • Responding to incidents as 1st level support - analyzing, investigating and escalating issues to the development team
  • Continuous analysis and initiation of system and process improvements/changes, received requirements, always prioritizing risks
  • Partner support via email / e-ticket
  • Respond to partner issues
  • Assist partners with implementation and training
  • Analyze and report product malfunctions
  • Collect requirements, analyze businesses, and execute process workshop

Your Qualifications & Competencies

  • Bachelor's Degree in Computer Science, Business Administration, Finance, Accounting or relevant field
  • Desired previous work experience as an ERP / Support Consultant in accounting applications
  • Very good knowledge of myDATA (IAPR) - especially on Revenues
  • Very good knowledge of ERP software, especially knowledge of Softone ERP will be considered as a strong asset
  • Excellent communication and interpersonal skills
  • Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
  • Excellent customer – oriented skills
  • Very good command of English language

We will consider as an advantage

  • Experience with Freshdesk or similar ticketing systems

Your Benefits
We are growing our team with the vision of attracting and developing talented professionals who will contribute to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance

Hybrid working model & flexible working hours

Opportunity to work alongside experienced people who are always eager to mentor

Funded training & development opportunities

Subsidized onsite high quality catering food services & snacks

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