Software Support Consultant

1 week ago

Athens, Attica, Greece EUROTEL HOSPITALITY ΑΕ Full time €25,000 - €40,000 per year

Role Summary: As a Software Support Consultant, your role is to analyze customer needs, configure and install our company's software solutions on the customer site and provide after-sales technical support.

Key Responsibilities

  • Ensure that our softwaresolutions meet all the specifications and functions- that are unique to each of our Hospitality clients.

  • Configure and customize the software according to the unique business needs, ensuring optimal performance and alignment with the client's organizational objectives, resolving any gaps in product functionality.

  • Deliver comprehensive user training to ensure competence in usage. Provide ongoing support for any inquiries or challenges the users encounter.

  • Serve as a primary contact for clients, fostering strong relationships and offering guidance to enhance their processes and maximize the benefits of our software to ensure a smooth transition and excellent user experience.

  • Collect requirements, analyze businesses, and communicate customer requirements to other involved departments.

Key Requirements

  • Bachelor's Degree in Tourism Administration or relevant field.

  • Fluency in English (both written and oral).

  • Experience in the hospitality or technology sectors is required.

  • Experienced users in PMS applications will be highly valued.

  • Strong analytical and problem-solving skills.

  • Ability to communicate effectively and build rapport with team members and clients.

  • Ability to manage multiple tasks and prioritize needs effectively.

  • Ability to communicate effectively and build rapport with team members and clients.

What We Offer:

  • Competitive salary with additional support-based benefits

  • Private Health Insurance

  • Hybrid working

  • Continuous training and support for professional development.

  • The chance to be part of a dynamic team leading technological solutions in the hospitality industry.

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