Central Customer Care Team Leader

2 weeks ago

Spata Attiki, Greece IKEA Full time €45,000 - €55,000 per year

J
oin IKEA as Central Customer Team Leader

Who We Are

At IKEA, we share one common vision: to create a better everyday life for the many people. With well-designed and functional products for the home, at prices accessible to as many people as possible, we offer solutions for every need and every type of home. As part of the IKEA family, we're always growing, innovating, and looking for talented individuals to join us in our mission.

Why IKEA

We all choose to work at IKEA because we share a unique company culture and values. Our passion for the business drives us to strive for high performance while maintaining a human approach in everything we do. We foster an engaging and supportive work environment while remaining dedicated to enhancing the daily lives of our customers, coworkers, and communities.

What You Will Work On

Reporting to the Central Customer Care Manager of the Central Customer Care Department you are responsible and accountable to:

  • Ensure the best possible customer experience and have all customers in focus as your first priority
  • Ensure compliance in IKEA policies and procedures regarding purchases and after sales (tax documents, exchange, returns policy, guarantees)
  • Improve shopping process in all channels by monitoring and evaluating customers' feedback
  • liaise efficiently with all internal and external third parties to secure an excellent customer experience
  • Ensure that all company and legal guidelines are followed in your areas of responsibility
  • Implement the actions agreed to improve the Pulse CX, & 4 axes indices
  • Controlling, Steering and following up all operating costs and KPIs related to your areas of responsibility Circulate corporate information through F2F
  • Monitor your team's performance and constantly giving constructive feedback up. Recruiting, mentoring and managing your team

What You Bring

  • Bachelor Degree
  • Excellent use of MS Office
  • Excellent knowledge of English Language
  • At least 2 years in a managerial position (with team management responsibility), preferably in the Retail Sector Customer Service field
  • Problem solving skills
  • Analytical Skills
  • Commercial focus

What We Offer

At IKEA, we believe in the power of people and strive to create a collaborative and supportive environment where every individual can thrive and grow with us.

  Competitive Compensation: Attractive salary & benefits package

 Health & Well-being: Comprehensive group life & medical insurance

Employee Development: 40+ hours of annual training for continuous learning & development

 Career Growth: 8/10 positions are filled from within, reflecting our commitment to internal talent

 Special Discounts: Discounts on IKEA products & other Fourlis Group brands

 Employee Restaurant: Μeals at our employee restaurant with exclusive prices

 Transportation Support: Transportation cards

 Inclusive Environment: A welcoming, international & diverse team

The People We Are Looking For

  • Lead by example, always striving to find new and better ways to move forward.
  • Empower others by taking ownership, making decisions, and following through with accountability.
  • Embrace a hands-on, customer-focused approach, committed to delivering excellent service.
  • Have the courage to challenge existing solutions and think creatively.
  • Be passionate about life at home and the retail industry.

Let's Make a Difference Together

Join us today and be part of the global IKEA family Submit your resume and start your journey with us.

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