Service Delivery

2 weeks ago

Athens, Attica, Greece InTTrust S.A. Full time €80,000 - €120,000 per year

InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development & Application Modernization, IoT and ML/AI solutions, Design and Implementation of Private/Public/Hybrid Cloud solutions together with Multi-Cloud Integration.

We are seeking to hire a talented
Service Delivery / Transition Manager
, to steer the end-to-end delivery and steady-state hand-over of several
web-based, cloud-hosted applications
that power our client's energy-trading, demand-response and corporate platforms. You'll coordinate multiple technical teams and external vendors, own service-level performance, and ensure every new or changed service lands smoothly in production without business disruption.

What will you do:

  • Oversee daily service performance, ensuring SLAs/KPIs for availability, capacity and user experience are met or exceeded.
  • Plan and manage service transitions—from project phase through operational readiness and go-live—covering training, documentation, risk mitigation and support-model design
  • Coordinate release calendars so production environments remain stable during rollouts and patches
  • Act as the primary liaison between business stakeholders, internal IT teams and third-party providers; chair regular service-review meetings
  • Serve as an escalation point for major incidents, lead rapid restoration, and drive root-cause-analysis with Problem Management
  • Identify and deliver continuous service improvement (CSI) initiatives that enhance quality, reduce cost and boost customer satisfaction
  • Mentor matrixed resources, cultivate a culture of accountability and learning, and surface skills gaps for targeted training

Requirements

  • Bachelor's degree in computer science, Information Systems, Engineering, or related field
  • 5 + years in IT service delivery / transition management; demonstrated success with multi-vendor environments
  • ITIL v4 Managing Professional (or v3 Expert) certification
  • Hands-on delivery of web-based and SaaS applications
  • Proven track record transitioning and operating services in public or hybrid cloud (Azure, AWS or GCP)
  • Strong stakeholder-management, negotiation and analytical skills
  • Professional fluency in English (spoken & written).

Nice to have:

  • 2 + years in energy, utilities, or other critical-infrastructure sectors
  • Experience leading SAP-landscape transitions or upgrades
  • Familiarity with SIAM or other multi-supplier operating models
  • PMP or PRINCE2 certification

Benefits

  • Competitive salary & benefits scheme based on experience
  • Continuous training & development
  • Certifications on leading vendors technologies
  • Corporate laptop and equipment
  • Corporate mobile phone plan

Candidates should have:

  • Eligibility to work within the EU.
  • Willingness to work on-site.

InTTrust S.A. is proud to be an equal opportunities workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of age, race, colour, national origin, gender, sexual orientation, religion, disability or genetic information, or any other protected classification. We are committed to ensuring that our applicants and employees are respected, treated fairly and with dignity.

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