Service Delivery Manager

1 day ago

Athens, Attica, Greece Obrela Full time €45,000 - €75,000 per year

Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer satisfaction, and align delivery outcomes with business objectives.

The ideal candidate will have a strong background in customer management, a solid understanding of managed services, and working knowledge of cyber security technologies and practices.

Key Responsibilities

  • Manage multiple customer accounts across diverse industries, ensuring consistent service delivery.
  • Understand each customer's technical and operational landscape, identifying challenges and opportunities.
  • Communicate the value of Obrela's services by articulating how our solutions address client-specific needs and objectives.
  • Oversee and coordinate customer onboarding activities.
  • Promote Obrela's services and outcomes through reports, dashboards, and regular reviews.
  • Develop and follow operational plans aligned with client business goals.
  • Build and maintain strong relationships with key stakeholders at all levels.
  • Collaborate closely with service delivery teams to ensure seamless execution.
  • Proactively gather customer feedback and communicate insights to internal teams.
  • Maintain a consistent and positive customer experience across all engagements.

Requirements

  • Bachelor's degree in information technology, Cybersecurity or a related field.
  • Master's degree in a relevant discipline is a plus.
  • 5-7 years of experience in customer account or service delivery management.
  • Proven experience in project management and driving service delivery improvements.
  • Knowledge of current cybersecurity trends, threats, and best practices.
  • Ability to work independently and effectively with remote/global teams.
  • Strong collaboration skills with experience working across Delivery, Engineering and other teams with high levels of technical expertise.
  • Excellent presentation, communication, and interpersonal skills.
  • Native Greek speaker with fluent English (written and verbal).

Benefits

  • Dynamic and respectful environment – our people are the core of our business, we value each and every individual and support initiatives, promoting agility and work/life balance.
  • Continuous coaching – work with passionate people and receive both theoretical as well as hands-on training
  • Career development. Expand your career internationally and work alongside knowledgeable people from diverse cultures and backgrounds
  • A competitive compensation package dependent upon your experience and qualifications. We're focused on rewarding efforts. Our salaries and benefits package will keep you motivated throughout your career

  • Service Delivery Manager

    1 day ago

    Athens, Attica, Greece Performance Technologies Full time €90,000 - €120,000 per year

    We are looking for a Senior Services Delivery Manager who will be responsible for ensuring the efficient delivery of services to clients, managing overall delivery commitments, and leading escalation management. This role requires someone who can promote customer satisfaction through proactive issue management and act as the principal contact for handling...

  • Service Delivery Manager

    1 day ago

    Athens, Attica, Greece Obrela Full time €60,000 - €80,000 per year

    Obrela Security Industries is seeking a Service Delivery Manager (SDM) to join our growing team in Athens, Greece. The SDM will be responsible for ensuring high-quality customer experience across our Managed Cyber Security engagements. Acting as the primary point of contact for assigned clients, the SDM will oversee service delivery, drive customer...

  • Service Delivery Manager

    1 day ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Service Delivery Manager Service Delivery Manager As a Service Delivery Manager you will: Serve as the single point of contact for the customer, on any project-related subject. Be responsible for the services execution in terms of budget, customer satisfaction, SLA compliancy, service continuity, team members...

  • Customer Service Delivery Manager

    1 day ago

    Athens, Attica, Greece Diebold Nixdorf Full time €104,000 - €130,878 per year

    Job DescriptionExpect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.We are looking for an accountableCustomer Service Delivery...

  • Service Delivery

    1 day ago

    Athens, Attica, Greece InTTrust S.A. Full time €80,000 - €120,000 per year

    InTTrust is a trusted Technology and Digital Solutions provider creating value for customers, encompassing IT Consulting and Implementation services, Database Operation, Administration and Optimization services, IT Managed Services, Cloud Governance & Security services. We are experts on Digital Transformation Solutions, Custom Applications Development &...

  • Technology Delivery Manager

    1 day ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Technology Delivery Manager Technology Delivery Manager, As a Technology Delivery Manager you will: Manage the implementation of large-scale IT projects, ensuring successful delivery within scope, timeline and budget while maintaining a strong focus on quality. Lead the hiring, scaling and development of the delivery...

  • Technology Delivery Manager

    1 day ago

    Athens, Attica, Greece Netcompany Full time €60,000 - €80,000 per year

    Company Description Job Description Technology Delivery Manager Technology Delivery Manager, As a Technology Delivery Manager you will: Manage the implementation of large-scale IT projects, ensuring successful delivery within scope, timeline and budget while maintaining a strong focus on quality. Lead the hiring, scaling and development of the delivery...

  • Senior Key Account Manager

    1 day ago

    Athens, Attica, Greece Delivery Hero Full time €40,000 - €60,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Delivery Service Representative

    1 week ago

    Athens, Attica, Greece beBeeCustomer Full time €2,500 - €4,000

    Customer Service Expert for Delivery ServicesAre you passionate about helping people and do you have excellent communication skills? We are looking for a Customer Service Expert to join our team.Job OverviewExperience Level: JuniorTotal Years Experience: 0-5Job Languages: SwedishJob posting schema: YesAs a Customer Service Expert, you will be responsible for...

  • Senior Key Account Manager

    1 day ago

    Athens, Attica, Greece Delivery Hero Full time €40,000 - €60,000 per year

    Company Description efood is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...