IT Support Specialist

ROLE SUMMARY

The IT Support Specialist is responsible for providing technical assistance and support to end-users within the organization. This role involves troubleshooting hardware, software, and network issues, ensuring timely resolution of IT-related problems, and maintaining system functionality. The specialist will also assist with basic system administration tasks, support Microsoft 365 and Google Workspace environments, and contribute to the development and customization of SharePoint solutions. Strong communication skills and a customer-oriented approach are essential to effectively support users and promote efficient use of technology resources.

KEY TASKS AND RESPONSIBILITIES

• Responsible for day-to-day first/second level user support (Help Desk) on both hardware and software issues

• Support Group's Infrastructure Systems operation, including hardware, software, and telecommunication equipment

• Install, configure, and maintain software, hardware, and system upgrades under the guidance of the IT Director/IT Manager

• Set up user accounts, email addresses, and workstations/laptops in line with company needs

• Monitor system performance, availability, and security, ensuring smooth and reliable operations

• Troubleshoot and resolve technical issues, escalating when necessary

• Apply and follow IT standards in compliance with V+O Group's policy, ISO 27001, and legislation requirements (e.g., GDPR)

• Perform regular maintenance of IT hardware and coordinate with external providers for repairs or support when required

• Maintain accurate and updated IT inventory records and reporting systems

• Execute company's IT strategy with the co-ordination of the IT Director/IT Manager

QUALIFICATIONS AND STANDARDS

Education & Experience

• University/College degree in Computer Science or other related field

• At least two (2) years of working experience in a similar position

• Excellent knowledge of the Greek and English languages

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus

PROFESSIONAL SKILLS

• Strong knowledge of operating systems (Windows, macOS, Linux)

• Knowledge of Microsoft 365 Suite (Outlook, Teams, SharePoint, OneDrive)

• Basic SharePoint development skills (e.g., SharePoint Designer, Power Automate, simple scripting)

• Knowledge of Google Workspace (Gmail, Google Drive, Google Meet, Google Docs)

• Basic understanding of network management (TCP/IP, DNS, DHCP)

• Experience in installing, configuring, and maintaining hardware & software

• Ability to troubleshoot technical issues and provide user support

• Experience in troubleshooting hardware, software, and network issues

• Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)

• Experience managing users and permissions in Active Directory

• Understanding of basic IT security principles (firewalls, antivirus, backups)

• Proficient in handling requests and incident tracking through ticketing systems

• Excellent communication and customer service skills

• Adaptability and quick learning of new technologies

Join us for a challenging career

We offer an exciting business framework for you to accelerate professionally as well as a competitive remuneration package and benefits both numerical and non-numerical.

If the above apply on your career aspirations you may send us your CV at:

Your application will be handled with the utmost confidentiality.