IT Support Specialist

The Plus Group is a vibrant global collective of agencies reshaping industry norms with a commitment to surpassing expectations. Rooted in the 'Plus' philosophy, our dedication goes beyond the ordinary, creating connections that transcend transactions. As industry-leading Story-Tellers, Story-Shapers, and Story-Makers, we unite the strategic communications of PRM, content creation expertise of NaF+, talent representation by SPANDY, and the innovative spirit of THEM AGAIN under one banner. Our cohesive team, GEN+, comprises over 3,000 industry experts from 60+ nationalities, all sharing a collective passion to disrupt, innovate, and lead. The Plus Group ensures impactful outcomes for brands, businesses, and people globally by embracing diversity and fostering an environment of creativity and excellence.

Job Overview:

The IT Support Specialist is responsible for providing comprehensive technical support and assistance to our company's staff, both in-house and remotely. This role encompasses the management, maintenance, and setup of computer systems and networks, handling equipment maintenance, inventory management, and preparing devices for new employees. The ideal candidate will possess a deep understanding of computer systems, demonstrate excellent problem-solving skills, and communicate effectively with non-technical staff.

Responsibilities:

• Serve as the primary point of contact for internal IT support, addressing issues with computer systems, hardware, software, and networks, both on-site and remotely.

• Perform regular maintenance and monitoring of company IT equipment to ensure optimal functionality in both the office and remote environments.

• Manage IT inventory, track equipment status, and assist in maintaining detailed records of hardware and software assets.

• Prepare, format, and configure laptops and other devices for new staff members, ensuring they are equipped with the necessary applications and security protocols for both in-office and remote work.

• Install, modify, and repair computer hardware and software; diagnose and resolve technical issues.

• Install and connect various IT hardware such as monitors, keyboards, printers, and other peripherals, ensuring proper configuration and functionality.

• Provide guidance and support for non-technical staff, including training on company systems and remote work tools.

• Collaborate with external vendors and IT service providers as needed.

Skills:

• Proven experience as an IT Support Specialist, particularly in internal staff support and equipment maintenance, in both in-office and remote settings.

• Comprehensive knowledge of operating systems including Windows, macOS, Android, and iOS.

• Strong understanding of Microsoft Office applications and the ability to provide support on these tools.

• Troubleshooting skills across various technology platforms.

• Communication and interpersonal abilities, suitable for both in-person and virtual communication.

• Experience with hardware and software installation, configuration, and maintenance.

• Knowledge of remote troubleshooting techniques and network security practices.

• Organizational skills with the ability to manage multiple tasks simultaneously.

• Optional: Familiarity with Mobile Device Management (MDM) solutions, Microsoft Azure & Intune, and Apple Business Manager.