IT Support Specialist

2 days ago

Athens, Attica, Greece GEK TERNA Group of Companies Full time €35,000 - €45,000 per year

TERNA ENERGY
is seeking an enthusiastic:

IT Support Specialist
to join its ICT Department

The successful candidate will be responsible for providing end-user hardware and software support, handling/ monitoring the overall system and network status, and communicating with hardware and service providers.

Essential Functions For The Role

  • Monitors the company's system and network infrastructure via the established monitoring tool
  • Provides first-level troubleshooting and support
  • Escalates issues to internal or external second level support
  • Follows end-user requests on the Helpdesk Portal
  • Handles the communication with hardware and service providers to fulfill IT procurement requests
  • Prepares monthly reports

Requirements

  • Degree in Computer Engineering, Computer Science, Information Technology, Information Systems, or similar
  • Good knowledge of Windows configuration and administration
  • Very good knowledge of Office 365 platform
  • At least basic understanding of LAN & WAN networking

Competencies

  • Strong analytical and problem-solving skills
  • A knowledge enthusiast, eager to learn and share knowledge with others
  • Able to work as an individual contributor and collaboratively as a team member
  • Responsible and accountable worker, ensuring timely and informative communications with IT management and end-users

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