German Speaking Tier 1 Support Agent

4 days ago

Greece Patrique Mercier Recruitment ES Full time

Patrique Mercier Recruitment ES is pleased to offer an exciting opportunity for a German Speaking Tier 1 Support Agent. If you have a passion for technology and a commitment to providing excellent customer service, this role may be a great fit for you

In this position, you will be the first point of contact for our German-speaking customers, assisting them with inquiries and resolving any technical issues they face with our products and services. Your customer-focused approach will be essential to ensuring a positive and efficient support experience.

Your Responsibilities
  • Deliver outstanding support to German-speaking customers through phone, email, and chat communication channels.
  • Diagnose and troubleshoot technical issues and provide clear solutions.
  • Help customers understand product features and guide them in using our services effectively.
  • Document customer interactions and resolutions for future reference in our support system.
  • Work collaboratively with team members to escalate and resolve complex issues.
  • Engage in ongoing training to keep up-to-date with product knowledge and customer service best practices.
Requirements
  • Fluency in German (both spoken and written) is essential. Your native language and nationality should be clearly stated in your C.V. and/or Cover Letter.
  • Strong communication skills and a customer-centric mindset.
  • Previous experience in customer service or technical support is advantageous.
  • Able to work efficiently in a fast-paced environment while managing multiple requests.
  • A genuine interest in technology and an eagerness to learn.
  • Ability to work well in a team and contribute positively to a supportive work culture.
Benefits
  • · Private Health Insurance
  • · Training & Development
  • · Extra Salaries Per Year Fully Paid Training
  • · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
  • · Free Greek Lessons, discounts and other perks

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