Service Delivery Project Manager

We are seeking a Service Delivery Project Manager to join our Customer Success team at Orfium and play a key role in delivering accurate, timely, and scalable operations for our clients.
This role sits within Service Delivery, bridging the gap between process execution, data flows, and cross-team coordination across our business.
You will collaborate with Product Managers, CS, Operations, and Business teams to manage daily data ingestion and delivery and reporting tasks, support catalog onboarding, and ensure smooth integration for clients.
Alongside executing daily and monthly operational processes, you will take ownership of data integration activities, analyze operational data to identify trends, and deliver actionable insights that support decision-making.
This role also involves monitoring client requests, preparing reports, and ensuring all tasks are accurately documented and tracked. By combining hands-on operational work with structured project management, you will help optimize delivery cycles, strengthen client trust, and drive continuous improvement across Service Delivery.

If you're excited about growing your project management and operational skills in a fast-paced digital rights environment we want to meet you

Responsibilities

• Collaborating with technical and non-technical teams to ensure seamless service delivery.
• Supporting and troubleshooting operational workflows that power music rights management.
• Providing administrative and operational support to cross-functional projects and ad hoc client needs.
• Leveraging SQL and Python to analyze data, troubleshoot issues, and optimize processes.
• Monitoring system integrity and suggesting improvements to enhance efficiency.
• Taking ownership of data integration tasks and providing regular updates and reports to stakeholders.
• Conducting tailored data analysis to identify trends, risks, and opportunities that support decision-making.
• Monitoring client requests in shared platforms and ensuring they are processed accurately.
• Maintaining meticulous documentation of tasks, progress, and process updates.
• Contributing to process optimization and automation initiatives, working with Product and Engineering teams.

Qualifications

• Basic knowledge of SQL and Python.
• Familiarity with data visualization tools (e.g., Metabase).
• Proficiency with productivity tools (Google Workspace, Microsoft Office).
• Strong problem-solving skills with the ability to tackle complex situations.
• Excellent communication skills and the ability to manage multiple priorities.
• Proficiency in English (both written and verbal).

Nice to Have

• Familiarity with Snowflake, Airflow, and dbt.
• Knowledge of the music industry or rights management.
• A genuine love for music.

About Us 

We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing. Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you'll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you

Benefits

Competitive salary package and participation in our Stock Options plan
Hybrid work model with flexibility to support your lifestyle
Comprehensive private health and life insurance coverage
Extra paid time off to recharge and take care of yourself
The latest tech equipment to support your productivity and creativity
A collaborative, inclusive, and international work environment

EEO / Accommodation

At Orfium, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates—regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require any accommodations during the application or interview process, please let us know. We're here to ensure you have a comfortable and fair experience every step of the way.