Service Delivery Executive

Be a part of a revolutionary change

At PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke free future.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Wherever you join our strong operations team, you'll have the opportunity to make an impact. PMI's shift from selling cigarettes to our new smoke-free products has changed the way we work. New products bring new challenges – in the way we source and buy raw materials, in the way we engineer and manufacture, and in our supply chain planning.

Bring us your curiosity and a desire to challenge the everyday, and we'll give you lots of responsibility. You'll help us improve, inject innovation, and create new ways of working.

Your 'day to day':

This position is responsible for managing import operations and enhancing service delivery efficiency. Key responsibilities include:

• Monitoring inventory levels and developing effective loading plans to ensure timely delivery of goods.
• Collaborating with cross-functional teams such as IBP (Integrated Business Planning), Warehouse, and Fulfillment to prioritize shipments and address any logistical challenge.
• Tracking and optimizing shipment processes, addressing delays, and implementing timely solutions.
• Investigating shipment discrepancies or damages, working closely with factories to identify root causes and drive corrective actions.
• Managing all shipment-related documentation and invoices, ensuring accuracy and regulatory compliance.
• Coordinating with the IBP team and the Excise Tax & Customs Executive to assess requirements for tax sticker procurement.
• Measuring and analyzing key performance indicators (KPIs) to drive continuous improvement in logistics processes, tools, and systems.
• Contributing to cross-functional initiatives focused on sustainability, cost optimization, and customer collaboration, while strengthening analytical and problem-solving capabilities.

Who we're looking for:

• Bachelor's degree in Business Administration, Engineering, Supply Chain Management, or any other related field
• Post graduate degree in relevant Field e.g. Supply Chain and Logistics would be an asset
• 1-3 years' experience as Logistics executive ideally at an FMCG multinational environment
• Ability to interpret planning data and operational assumptions to guide strategic logistics decisions—effectively communicating shipment priorities, inventory strategies, and process improvement opportunities to stakeholders, while ensuring alignment with financial objectives and overall supply chain performance.
• Advanced problem-solving skills coupled with the ability to present complex concepts across the organization and make data-driven decisions
• Advanced MS Office user (especially Excel)
• Advanced SAP user
• Fluent in English and Greek (both written and verbal)

What we offer:
Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress.

Join PMI and you can:

• Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore
• Be part of an inclusive, diverse culture, where everyone's contribution is respected; collaborate with some of the world's best people and feel like you belong
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: to deliver a smoke-free future.