Senior Key Account Manager

About us

Stoiximan, founded in 2012, is the leading online sports betting and gaming provider in Greece and Cyprus. The company is dedicated to evolving the gaming experience while ensuring entertainment is safe and responsible, with Responsible Gaming at the core of its mission, supported by strict policies and innovative tools.

Stoiximan maintains a broad sponsorship program, fostering strong ties with sports culture. Partnerships include Olympiacos FC, Olympiacos SFP, PAOK BC, PAOK AC, APOEL, Apollon Limassol, the Legends 2004 team, as well as major competitions such as the Stoiximan Super League, Stoiximan GBL, and the Cyprus League by Stoiximan. The company is also an Official Sponsor of the UEFA Europa League and UEFA Conference League, and supports national teams, Olympic champions, and Greek athletics through its cooperation with SEGAS and the Stoiximan Panhellenic Athletics Championships.

Since inception, Stoiximan has shown strong commitment to social responsibility through initiatives like
Iroes, Young Heroes, Wheels of Change
, and
Empower Forward
, creating impact and building a better future.

Let's start with the role:

The
Senior Key Account Manager
will manage a portfolio of high-value customers in the local market, focusing on building long-term, strategic relationships. The role aims to enhance customer loyalty through highly personalized experiences, while ensuring sustainable growth and responsible gaming. This position carries strong ownership of performance, strategy, and cross-functional collaboration, contributing directly to the evolution of the Key Account strategy.

As a Senior Key Account Manager, you will:

• Manage and grow a portfolio of high-value customers, fostering long-term relationships, loyalty, and sustainable lifetime value
• Deliver personalized, data-driven customer experiences through tailored communication, rewards, and engagement strategies
• Own portfolio performance, including retention, activity, and commercial results
• Act as the primary point of contact, providing top-tier service across all channels and handling complex customer cases independently
• Monitor customer behavior and ensure timely, appropriate reward allocation aligned with responsible gaming principles
• Design and execute advanced lifecycle and engagement strategies for high-value customers
• Plan, host, and evaluate VIP events in collaboration with Hospitality and Sponsorship teams
• Analyze market trends, customer insights, and campaign performance to continuously optimize strategy and ROI
• Represent the voice of Key Accounts internally, contributing to cross-functional initiatives and strategic decision-making
• Support and mentor Key Account Managers by sharing best practices when required

What You'll Bring:

• Bachelor's and/or Master's degree in Marketing, Business Administration, Management, or a related field
• Proven experience in Key Account Management or managing high-value customer portfolios
• Strong customer-facing and relationship-building experience
• Excellent command of English
• Strong commercial, analytical, and organizational skills with attention to detail
• Data-driven mindset with the ability to translate insights into strategic actions
• Excellent communication and stakeholder-management skills
• Passion for the online gaming industry
• High sense of ownership, autonomy, and teamwork
• Professional appearance and willingness to travel and work outside regular office hours

* Flexibility in working hours is required, as the role involves on-site presence at sporting events and hospitality venues.

Stoiximan Perks

Hybrid way of working;

Competitive salary package and bonus scheme;

Health and life insurance for you and your family;

Monthly allowance for lunch;

A buddy will support you with your onboarding;

Udemy, LinkedIn learning accounts & continuous training;

Developmental 360° feedback framework.