Services Key Account Manager

Location:
Athens, GR

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

We are now seeking a dynamic and customer-focused Services Key Account Manager, as part of the Tetra Pak Services Sales Team, to manage and develop focused sales areas, and customer relationships from a Tetra Pak Services perspective.

As a Services Key Account Manager, you will be the key point of contact for the customer, not only looking to ensure that their operational issues are resolved in a timely manner but identifying their needs and delivering solutions to drive mutual growth.

The position is permanent and based in Greece. You will be travelling up to 50% of your time to our customer sites.

You will work with our customers in the Food & Beverage industry and look for opportunities inside and outside our existing customer base to sell our Services Portfolio and grow our Market. As a Services Key Account Manager, you will Lead creation, implementation and follow up of sales and business strategy for a given area of responsibility or application. You will also Participate in resolution of technical issues by being responsible for communication with the customer.

Main responsibilities

• Lead understanding of customer needs through proactive continuous customer diagnosis and analysis
• Lead opportunity management, cross selling and up selling and fact-based value proposal, negotiate and close deals
• Lead growth of profitable service contracts
• Participate in creation, implementation and follow up of sales in plans for Key Accounts in collaboration with the rest of the SKAM team
• Lead creation service business plans in collaboration with portfolio, Services Account Representative (SAR) and Services Support Engineers (SSE)
• Lead services dimension in project lifecycle management to ensure new equipment is effectively handed over to services
• Lead creation of quality plans and participate in implementation and follow-up of targets

• A bachelor's degree in Engineering
• Experience in the packaging or liquid food processing industry
• At least 5 years of technical/engineering Sales experience
• Experience from the service business is an advantage
• Business fluent proficiency in English is mandatory
• Professional experience with relationship management, commercial and/or customer-facing experience
• Ability to effectively identify and capture customer technical issues and tenaciously drive expedited solutions, in collaboration with our internal technical expertise
• The drive and capability to uncover new business opportunities and grow the business

You are a result orientated and self-driven person with a strong customer focus and the ability to work autonomously. You have a consultative and clear communication style and good presentation skills. Your networking skills are excellent and you have the ability to build long lasting relationships with internal and external stakeholders. You have a mindset towards life-long learning, with a curious mindset and the ability to take initiative in own development.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on 17th December 2025.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.