Nordic Speaking CS for Online Retail Department work at home anywhere in Greece
4 days ago
Join Patrique Mercier Recruitment ES for an exciting opportunity as a Nordic Speaking Customer Support Representative in our Online Retail Department This role offers you the flexibility to work from home from anywhere in Greece, while providing exceptional service to Nordic-speaking customers. You will play a pivotal role in assisting clients with their online shopping inquiries, ensuring they have a seamless and enjoyable experience.
If you're passionate about e-commerce, love helping customers, and seek a remote position that allows you to balance your personal and professional life, this opportunity is perfect for you
Your Responsibilities- Deliver outstanding customer support to Nordic-speaking clients through email, chat, and phone.
- Handle inquiries regarding products, orders, and site navigation.
- Resolve customer concerns promptly and effectively while providing a high level of service.
- Work with the Online Retail team to identify areas for improvement in the customer journey.
- Document and maintain accurate records of customer interactions in CRM systems.
- Participate in continuous training and development to enhance your skill set and product knowledge.
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) is essential, along with strong English skills.
- Previous experience in customer service or online retail is preferred.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work autonomously and manage time efficiently in a remote work setting.
- Tech-savvy, with proficiency in customer management software.
- Motivated individual with a passion for e-commerce and customer service.
- · Private Health Insurance
- · Training & Development
- · Performance Bonus
- · Extra Salaries Per Year Fully Paid Training
- · Fully Paid Relocation Package ( flight, transfer and 2 weeks hotel )
- · Free Greek Lessons, discounts and other perks
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