Assistant Manager, Wellness

2 weeks ago

Athens, Attica, Greece Kerzner International Full time €40,000 - €55,000 per year

About the role
Key Duties and Responsibilities
  • To interact professionally with guests, members, and members of staff.
  • To conduct regular daily inspections of the Spa to monitor ambience, maintenance, cleanliness, health and safety, staffing and security.
  • To assist in achieving agreed commercial targets at the Guerlain Spa through the planned coordinated development of the facility and the implementation of the treatment and activity program.
  • To liaise with the Director of Wellness on forecasts, stock levels, requisitions, budget, targets etc. and ensure a par stock level appropriate to business demands.
  • To assist with the department's operational budget ensuring that it is in line and costs are strictly controlled.
  • To ensure that the members are kept informed of all the activities and development at the Spa, both in the form of internal and external advertising and the publication of a regular newsletter.
  • To maintain and update equipment, product, service and standards as required.
  • To deal with problems, enquiries and complaints from Spa clientele.
  • To ensure the team maintains the cleanliness and hygiene of all spa areas, in accordance with the Health, Safety and Hygiene Legislation.
  • To ensure that good practice is applied to all issues in relation to employees and ensure that all Resort HR policies and procedures are followed.
  • To act as a mentor by maintaining an open door policy at all times and provides staff with opportunities for growth and development.
  • To motivate, encourage and drive the spa team, and maintain the correct level of professionalism and qualified personnel, overseeing all facilities and activities within the Guerlain Spa.
  • Knows and applies resort's Policies & Procedures, including those for the emergency situations.
  • Ensures maintenance work is completed, in a timely and professional manner.
  • Demonstrates knowledge and interest in goals, and objectives of the One&Only brand.
  • Ensures all activities are carried out honestly, ethically and within the parameters of the GreekLaw.
  • To assist Director of Wellness with the recruitment, induction, training, development, appraisal and discipline of the entire Spa team.
  • Proactively perform spa treatments as required, particularly in instances of emergencies, staff shortages, or elevated guest demand.
  • Demonstrate a hands-on approach and provide operational support to the team to ensure seamless service delivery and uphold exceptional standards of guest experience.
Skills, Experience & Educational Requirements
  • Minimum 2 years of previous experience in a five star Resort/Spa
  • Fluent in English written and spoken, other languages a distinctive advantage
  • Strong skills in administration.
  • To have a positive and proactive attitude.
  • To have an outstanding customer service skills and a welcoming and sociable personality.
  • Strong skills as leader and interpersonal and social skills.
  • Strong command over all processing documents, computer skills and managing databases such as Microsoft products, Spa Soft and Opera software.
What we offer:
  • A dynamic and collaborative work environment in a world-class luxury resort.
  • Career growth opportunities within One&Only Resorts.
  • Continuous training and professional development.
  • Competitive salary and benefits package.
  • Private health insurance.
  • Exclusive discounts at partner businesses.
  • Prepaid bonus card.

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