Connectivity Agent

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.

Shimmering in the depths of the azure Aegean Sea, a story-filled island of myths and marvels, One&Only Kéa Island emerges to honour untold beauty with authentic flavours of Greece. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.

Job Summary

Handling all calls, both internal and external that have to do with guest inquiries, complains and reservations in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. Project a favourable image of One&Only to the public via telephonic interactions at all times. To assist in coordinating all guest requests in a timely manner and ensure proper function of Connectivity Center as the central communication point of the Resort. Assist with reservations procedures and check lists and be able to offer availability as per O&O standards.

Key Duties and Responsibilities

Switchboard Operations:

• To answer all incoming (external and internal) calls using phone etiquette and professional verbiage.

• To answer the telephone in a polite, professional and courteous manner always and within three rings.

• Transfer incoming calls to the correct department/person in a timely manner, no blinds transfers are allowed.

• To ensure that guest messages and hotel personnel messages are typed accurately and correctly spelt on the appropriate guest, colleague and delivered in a timely manner.

• To ensure that all wake-up calls are delivered in a timely and efficient manner.

• To ensure that you are kept informed of all hotel facilities, events and any other information that may be required.

General and other duties

• The above Job Description identifies the key areas of responsibility of the position and is not an all-encompassing description of duties and tasks. The Job Description may be subject to review.

The employee will be required to perform similar such duties or tasks in any area of the hotel as may be designated by Management from time to time. The employee will be required to attend training courses as required and continually strive for the improvement of own knowledge and skills

- Skills, Qualifications & Requirements

• A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field

• Must be computer literate, knowledge of MS Office, Excel and Opera is essential.

• General good etiquette and very good communication skills.

• Must be able to work well under pressure and be able to multi-task.

• Have ability to satisfactorily communicate in English with guests, co-workers and management to their understanding. Additional language skills will be advantageous.

• Must be of good health and be able to work flexible hours.

• Strong human relations skills with both employees and guests.

• Must be reliable and courteous.

• Must also be outgoing and people orientated.

This position is for the summer season of 2025.