Community & Customer Experience Manager
7 days ago
At HELLENICA, we design and manufacture innovative makeup, skincare, fragrance, and haircare products that celebrate beauty, individuality, and self-expression. With four distinct and beloved cosmetics brands
SEVENTEEN, RADIANT, LORVENN
, and
MON REVE
we bring style, well-being, and high-quality beauty experiences to people everywhere.
Join a company where elegance meets innovation, and where your ideas and creativity can shape the future of beauty.
We are looking for a
Community & Customer Experience Manager
who will act as the voice of our brands across all digital channels and the key connection between our customers and internal teams. In this role, you'll lead community engagement, nurture lasting relationships, and ensure a smooth, positive customer experience at every digital touchpoint.
Your mission? To turn every interaction into an opportunity - by listening, supporting, and inspiring our community, you'll help transform satisfied customers into loyal brand advocates.
In the cosmetics industry, strong and genuine connections with our audience matter just as much as the products we create. If you're a people-first, community-driven professional who thrives on engagement and customer care, we'd love to meet you.
Key Responsibilities
- Manage comments, messages, and brand mentions across all social media channels (Instagram, Facebook, TikTok).
- Drive engagement through UGC campaigns, contests, and interactive community initiatives.
- Respond to customer inquiries via email, website, inboxes & chat with consistency and empathy.
- Handle complaints with professionalism and align with our brands voice.
- Collaborate with E-commerce and Logistics teams to resolve order, payment, or delivery issues.
- Monitor key CX metrics (response time, satisfaction rates, NPS) and produce insightful reports.
- Track trends and brands sentiment across digital platforms.
- Assist in crisis communication in coordination with Brand Teams when needed.
What You Bring
- 2+ years of experience in a similar Community or Customer Experience role (ideally in Cosmetics or FMCG).
- Excellent written communication in both Greek and English.
- Advanced MS Office knowledge
- Proficiency with ERP, CMS, and Payment tools (e.g., Stripe, Nexi, Paypal).
- Strong organizational skills and ability to work cross-functionally.
- A proactive, empathetic, and customer-centric mindset.
What We Offer
- A well-established, industry-leading company with a rich history since 1964
- A friendly, inclusive & supportive work environment
- Real opportunities for professional growth
- A creative space where your ideas truly matter
- Private health & medical insurance plan
- A competitive and well-rounded benefits package
- Employee discounts on our beauty products
- A culture that celebrates collaboration, well-being & fresh thinking
If this feels like the perfect match for your next career step, send us your CV
Join a team that celebrates beauty and the people who bring it to life.
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