Operations Specialist

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a team player with great communication skills? Do you enjoy helping people and supporting them to thrive? Are you organized and structured? If the answer is yes - then read further
Role background

Wolt is a Finnish technology company and until recently, we've been best known for our food delivery platform. On our mobile app or website, customers can order everything from pizza to paracetamol and either pick it up at the venue or have it delivered by our courier partners.

As our Operations Specialist - Courier Supply, you will be responsible for the supply operations in our region and making sure that couriers have everything needed in order to provide the best quality of service throughout all stages of delivery - from our restaurants & retailers to the customers.

In our Operations team, no day is the same, so you need to be self-motivated, driven to succeed, and have excellent interpersonal, and community-building skills

What you'll be doing

• Identify and suggest new opportunities to improve courier supply through data-driven insights and industry trends.
• Use analytical tools and judgment to balance courier supply and demand, ensuring optimal delivery operations.
• Collaborate with internal teams and external partners (e.g., fleet companies) to align on courier supply goals and strategies.
• Share process improvement ideas and support the development of scalable supply operations.
• Execute and follow up on initiatives prioritized by your manager or team lead, with the opportunity to take ownership of larger projects and workstreams.
• Support the operations supply team in managing courier supply, resolving daily challenges, and ensuring timely deliveries.
• Onboard, retain and grow the number of happy Courier Partners on Wolt's platform, to ensure a healthy and sustainable delivery operation.

Our humble expectations

• A strong sense of ownership and initiative, you don't wait to be told what to do, and you're always looking for ways to improve.
• Excellent interpersonal and communication skills, you enjoy connecting with people and motivating those around you.
• A fast learner who can balance attention to detail with a clear view of the bigger picture.
• A hands-on problem solver who thrives in a fast-paced, ever-changing environment.
• The ability to collaborate effectively across teams and manage relationships with multiple stakeholders.
• Strong analytical thinking and proficiency with tools such as Excel; knowledge of Looker is a plus
• Fluency in Greek and English is required.

If you're passionate about operations, love solving complex challenges, and want to be part of a team that's reshaping how people get the things they need, we'd love to have you on board.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.