Commercial Operations Specialist

At Epignosis, we build workplace learning software that enables more than 70,000 teams worldwide to offer training to millions of people. Our portfolio of tools can be used by organizations of any size and includes TalentLMS - a zero-overhead cloud LMS, eFront - an enterprise LMS, TalentCards - a mobile app for training the deskless workforce, and TalentHR - a lightweight HRIS to manage people ops. We are competing with the world's top eLearning solutions and we aim at becoming world's #1.

We're on a mission to democratize training by developing simple, accessible, and affordable software. We count companies as customers and with more than 11 million users logging in to use our platforms, we are a much-loved global leader in learning tech. At home, we are quickly becoming one of the largest SaaS company to come out of Greece.

We're looking for a detail-oriented and proactive Commercial Operations Specialist to own and optimize our order-to-cash processes. You'll ensure accurate billing, maintain clean and reliable data across systems, and act as the operational bridge between Finance, Customer Success, and Legal. Your work will be key to keeping commercial workflows efficient, compliant, and insight-driven.

RESPONSIBILITIES

As a Commercial Operations Specialist, you will:

• Invoice & Records Management: Prepare and issue customer invoices, and ensure our systems are accurate and up to date.
• Customer Communication: Manage customer correspondence during renewals/invoicing process - including POs, billing details, and contract documentation.
• Systems Accuracy & Data Hygiene: Maintain accurate records across tools.
• Billing & Accounting Support: Handle customer billing inquiries and requests, update payment details, and collaborate with Accounting on reconciliations and payment verification.
• Vendor Onboarding: Complete finance-related supplier setup and documentation and coordinate approvals internally when needed.
• Procurement Portal Management: Register company details in procurement systems and ensure smooth invoice submission workflows.
• Contract Administration: Use existing SaaS templates to add customer details, send for signature, and coordinate any redlines or changes with Legal.
• Documentation & Process Optimization: Maintain up-to-date internal documentation and SOPs, track SLAs, and continuously improve commercial workflows for scalability and efficiency.
• Reporting & Insights: Build and maintain dashboards and reports that provide visibility into billing, renewals, and commercial performance.
• Cross-functional Collaboration: Support Commercial teams with day-to-day billing/invoicing queries and basic contract/admin needs, coordinating with Finance and Legal as required.
• Additional Operational Support: Manage shared inbox triage, assist with department reporting decks, maintain the opted-in customer reference list, fulfill sales requests, and coordinate new opt-ins with CS, and contribute to ongoing process and tool improvements.

To be successful in this role as a Commercial Operations Specialist, you should have:

• Bachelor's degree in Business Administration, Finance, or related field.
• Experience in Billing/Order-to-Cash/RevOps/CS Ops (SaaS preferred).
• Proficiency in CRM systems, primarily Salesforce.
• Basic Excel/Sheets skills.
• Proficiency in English.
• Strong written communication skills.
• Strong problem-solving skills and strategic thinking abilities.
• High level of attention to detail, analytical, and organizational skills.
• Self-motivated and able to work independently.
• Ability to multitask effectively.
• Ability to work in a fast-paced, dynamic environment.
• Experience in tax/VAT basics, price book familiarity, procurement portals are a plus

The most important thing we offer is a safe and healthy professional environment, giving you the opportunity to work on products that positively impact millions globally. Become part of Epignosis, a diverse group of smart, fun, and GIF-loving professionals in offices worldwide, including the U.S., the U.K., Greece, and Cyprus Our employees enjoy benefits that enhance productivity and contribute to their professional development. Apart from that, we also offer:

• Competitive compensation packages – because great work deserves great rewards.
• Inclusive parental benefits – support for every kind of family, no matter your path to parenthood.
• Private health insurance plan – your well-being matters to us, on and off the clock.
• Participation in our stock options plan – share in our growth and success.
• Meal allowance – fuel your day, your way.
• Complimentary meals at the office – think daily breakfast spreads and lunch catered. Yes, we're serious
• Commuting benefits – choose what works for you: an OASA transport card or a parking space.
• Access to a nutritionist – personalized support to help you feel your best.
• Foreign language lessons – learn, grow, and expand your horizons.
• Access to our in-house blood bank – giving back is in our blood (literally).
• Professional development initiatives – we're not just creating LMSs for others, we're learners ourselves