3rd Level Support Technician

24 hours ago

Thessaloniki, Central Macedonia, Greece SOFTONE Full time €25,000 - €40,000 per year

The merger of
ENTERSOFT
and
SOFTONE
has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts
over 1,500 employees
and an extensive network of
700+ specialized partners
, effectively serving a growing customer base of
90,000+ businesses across four countries
(Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a
comprehensive portfolio of digital solutions
—ranging from
ERP, CRM, HCM, and Accounting
to
Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors
. These solutions provide
high added value
to businesses, actively supporting their
digital transformation
across all processes.

For More Information, Visit

We are looking for a
3rd Level Support Technician
to join our high caliber team.

Your Contribution To The Success Of The Team

  • Provide expert technical assistance and support to end-users
  • Diagnose and troubleshoot software issues, offering effective solutions
  • Advise and train users on proper software use
  • Collect and share customer feedback with internal teams to improve products and processes

Your Qualifications & Competencies

  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field
  • Strong knowledge of SQL and hands-on experience with Microsoft SQL Server
  • Familiarity with ERP, CRM, or other business software is a plus
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills and customer-oriented mindset
  • Excellent problem-solving and analytical skills
  • Ability to work both independently and collaboratively in a team
  • Commitment to delivering high-quality service

Your Benefits
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

Competitive remuneration package

Private health insurance plan

Hybrid working model

Opportunity to work alongside people who are always eager to mentor

Transportation with company's bus from central stations

Funded training & development opportunities

Catering food services

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