
Customer Service Representative
2 days ago
Company Description
Gold Star Shipping S.A. is the
largest freight forwarder from Greece to the USA and Canada
, offering reliable shipping and logistics solutions with a focus on service excellence.
Role Description
We are seeking a
Customer Service Representative
to join our Export Customer Service Department in Piraeus. The role involves supporting customers with export inquiries, ensuring smooth communication, and maintaining a high level of satisfaction.
Key Responsibilities
- Handle customer inquiries and provide accurate shipment information
- Support export operations and documentation
- Resolve issues and ensure timely follow-up with clients
- Coordinate with internal departments to maintain service quality
Qualifications
- Minimum
1 year of experience in a similar customer service role within freight forwarding
(required) - Strong customer service and communication skills
- Problem-solving ability with attention to detail
- Organizational and teamwork skills
- Proficiency with customer service tools and MS Office
- Bachelor's degree in Business Administration, Communication, or related field (preferred)
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