Customer Support Agent

It's an exciting time to join us We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

At Super Technologies, we're committed to delivering exceptional customer experiences. We believe in building strong relationships with our customers, and we're looking for a Customer Support Agent to help us do just that. If you're passionate about problem-solving and enjoy connecting with people, this is the role for you

As part of our team, you'll be the voice of Super Technologies, managing customer interactions across various channels and ensuring that every customer receives the support they need, when they need it. We're looking for someone who understands customer challenges, remains positive under pressure, and communicates clearly and effectively.

What you'll do:

• Respond to inbound and/or outbound calls, emails, and, social media channels, live chat inquiries.
• Address customer needs, provide solutions, and offer alternatives to any issues they may face.
• Keep accurate records of all interactions using our call center database.
• Build lasting relationships with customers to encourage loyalty.
• Continuously learn and grow your product knowledge.
• Meet daily targets for service quality, productivity, and customer satisfaction.
• Participate in training to improve your skills and stay up to date.
• Manage social media interactions and third-party review sites.
• Work closely with other teams to achieve outstanding business results.

What we're looking for:

• Strong listening and communication skills—verbal and written.
• Ability to stay organized and work efficiently.
• Flexible mindset and a drive to improve processes and outcomes.
• A keen eye for detail.
• Capability to manage multiple tasks at once and stay on top of deadlines.
• A friendly, empathetic approach to all customer interactions.
• Previous experience in customer support or a call center.
• Medium-level proficiency in English and fluency in Greek.

Please provide us your CV in English.

About us

We are a global technology company dedicated to building the future of entertainment and fan-centric experiences.

With commercial markets in Brazil, Belgium, Poland, Romania, and Serbia, our company has evolved from a leading sports betting and gaming operator into a diversified product and tech organization, gathering more than 5,000 dedicated people across our teams.

Shaping the future of play

At Super, we are creating a unique entertainment ecosystem engaging millions of customers worldwide. Our product and technology teams in Amsterdam (the Netherlands), Madrid (Spain), Zagreb (Croatia), London (UK), and Bucharest (Romania) are building the playstack that will champion the future of play.

Our ambitious growth strategy focuses on expanding across Europe and Latin America while delivering immersive customer experiences and creating lasting value for our customers, partners, and communities.

Global recognition and standards

The company's long-term strategy is supported by world-class investors. In 2019, Blackstone, the world's largest alternative asset manager, made a strategic minority investment of €175 million. In 2025, we strengthened our financial position through a €1.3 billion refinancing agreement, reinforcing our partnership with Blackstone and enabling accelerated global expansion.

Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).